Process high-volume loan applications while meeting quality and compliance standards. Communicate with customers through inbound and outbound calls, email, and fax to verify information, request documentation, resolve issues, and maintain accurate account records. The role includes a three-week training program and requires strong communication, empathy, adaptability, multitasking, technology comfort, and the ability to work remotely.

Supervise loan processing representatives by managing performance metrics, reviewing quality reports, coaching employees, conducting meetings and performance reviews, identifying improvement opportunities, and supporting hiring and onboarding. The role requires leadership experience in financial services or loan operations, strong communication skills, and the ability to motivate employees and handle high-pressure situations.