The first step in community management is obvious—you need a community to manage. Both Nonprofits and businesses already have this step down with their databases of members, clients, donors, vendors and volunteers. The second step is to get managing!
In an era where the web rules, it’s essential for all types of organizations to have a place online where their community can meet, can get together to find out about community updates, comment on community happenings, and generally stay involved and up-to-date.
Once you have the member or customer base, having a place where you can interact with them is an unparalleled tool. Within a Community, organizations can keep their members, employees and clients apprised of relevant and up-to-date information, while hosting interactive video conferences to discuss upcoming changes, hold training sessions, or even broadcast events. For all you community managers, the ability to do this all in one place means your day-to-day just got a whole lot easier.
