Senior Account Manager
2 weeks ago
Help manage and provide technical guidance through the implementation of new client Web sites
Continually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log).
Test client sites for quality assurance; track and monitor the resolution of issues.
Leading a team to coordinate with other bswift resources (product management, development, call center) to meet client deliverables; including, but not limited to:
Creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text and Implementation Questions Log with client (including client sign-off).
Configuring system as needed for annual benefit program changes/acquisitions.
Executing on non-automated service delivery processes to satisfy scope requirements.
Researching and resolving client inquiries regarding system and process issues.
Training clients on new and existing system features and services (prepare and conduct technical/product presentations and demos as required).