Jobs at bswift
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Learning Consultant

bswift
Chicago
1 week ago
+16
The Learning Consultant will manage and deliver a range of training programs at bswift, including new hire and client analyst training.  This person will contribute subject matter expertise to help develop and maintain existing learning programs. This person will use a variety of educational media and a systematic instructional design methodology to support the design and development of learning programs for designated bswift audiences and will assess and report on the effectiveness and impact of training programs. 

Health Concierge

bswift
Chicago
1 week ago
+16
Health Concierge is the face of Aetna to provide targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.

Client Analyst Program

bswift
Chicago
1 week ago
+16
bswift is currently seeking an Analyst to join our growing team at our headquarters in Downtown Chicago. The Analyst will mainly be responsible helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.

Channel Partners - Analyst

bswift
Chicago
1 week ago
+16
bswift is currently seeking an Analyst to join our growing team at our headquarters in Downtown Chicago. The Analyst will mainly be responsible helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.

Project Specialist

bswift
Chicago
1 month ago
+16
 bswift is currently seeking temp Project Specialists to join our growing team.  Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Analyst

bswift
Chicago
1 month ago
+16
bswift is currently seeking experienced Analysts to join our growing team. Our Analysts will assist in helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Implementation Analyst

bswift
Chicago
1 month ago
+16
bswift is currently seeking an Implementation Analyst to join our growing team at our headquarters in Downtown Chicago. The Implementation Analyst will mainly be responsible helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.

Account Manager

bswift
Chicago
1 month ago
+16
Help manage and provide technical guidance through the implementation of new client Web sites. Continually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log). Test client sites for quality assurance; track and monitor the resolution of issues. Prepare and conduct technical/product presentations, demonstrations and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.). Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution. Maintain thorough understanding of all internal systems to respond to general and specialized client requests. Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates. Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems. Develop and implement fulfillment procedures. Lead and create agendas for client meetings (when CRM is not available).

Senior Integrated Product Analyst

bswift
Chicago
1 month ago
+16
bswift is currently seeking an experienced Senior Integrated Product Analyst. This individual will own the creation and execution of specific deliverables as part of a scrum team aligned to a specific product area, as well as ensure the quality and completeness of solutions delivered each sprint and release. You will also be responsible to manage and analyze and translate business needs to create high-quality solutions.

Client Analyst Program

bswift
Chicago
1 month ago
+16
· Build client sites, including benefit plan rules, details, prices, text and documents. · Test client sites to ensure proper functionality and quality. · Conduct regression testing to discover software enhancements or needs. · Import data into system as needed and assist with ad hoc client projects. · Prepare employee and employer communication documents. · Triage client tickets and questions via email and voicemail and provide next response time. · Audit system data from various sources and produce reports about summary and details. · Assist call center through answering inbound calls from specific clients and their employees. · Resolve any data discrepancies with external vendors. · Perform billing tasks such as invoice generation, posting payment, and reconcile receivables.

Senior Systems Engineer

bswift
Chicago
1 month ago
+16
-Architect, Design and Implement new solutions to provide highly available and scalable environments to support the demands of today’s business growth. -Monitor and support operational and performance statistics, using best in class Application Performance Management tools (AppDynamics, Splunk, ThousandEyes). -Ensure servers and applications are compliant with established standards, policies, and configurations. -Create and maintain technical documentation regarding design documents, operational drawings/guides. -Serve as a primary point responsible for the overall health, performance, and capacity of one or more of our Internet-facing services. -Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth. -Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a Windows environment. -Work closely with database and development teams to ensure that platforms are designed with "operability" in mind. -Function well in a fast-paced, rapidly-changing environment, while having fun with your co-workers. -Participate in a 24/7 on call rotation with other team members for urgent incident response.

Senior Account Manager

bswift
Chicago
1 month ago
+16
Help manage and provide technical guidance through the implementation of new client Web sites. Continually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log). Test client sites for quality assurance; track and monitor the resolution of issues.

Product Solutions Architect

bswift
Chicago
1 month ago
+16
Cultivates relationships with internal and external constituencies such as prospective, new and existing plan sponsors, members, providers, legislators and regulators, brokers, consultants, industry groups and leaders, and internal resources. Leverages in-depth knowledge and understanding of products across functions and market segments in directing the development and implementation of new product initiatives, including product enhancements. Directs, evaluates and provides requirements/specifications for use of appropriate business processes and systems to support product initiatives. Seek and maintain comprehensive understanding of internal and external environmental influences and competitive pressures to develop and enhance product portfolio. Consult / drive effective product offerings to customers to meet organizational goals. Understand and track key financial performance indicators to insure effective product portfolio performance. Establish and manage large (or significant) cross-functional development and implementation work groups. Anticipate resource needs, set priorities, establish accountabilities, define roles/responsibilities and manage relationships to secure necessary resources not under direct control.

IT Scrum Master

bswift
Chicago
1 month ago
+16
Guiding the team and larger organization on how to use Scrum and other Agile practices and to delight customers. Organizing and facilitating the daily scrum, sprint reviews, retrospectives, sprint and release planning as needed by the scrum team(s). Guiding the team(s) on how to get the most of self-organization. Assessing the Scrum maturity of the team and organization and coaching the team to higher levels of maturity at a pace that is sustainable and comfortable. Removing impediments or guiding the team to remove impediments by finding and working with the right person to remove them. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged. Facilitating discussion, decision making, and conflict resolution. Assisting with internal and external communication, improving transparency, and radiating information. Supporting the Product Owner, especially with respect to grooming and maintaining the product backlog and working with the team(s). Collaborating with other Scrum Masters and Agile Coaches across the organization. Actively participating in an Agile Coaching Team and/or Community of Practice.

Implementation Manager

bswift
Chicago
1 month ago
+16
The Implementation Manager (IM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Manager (IM) will help support the system development and testing for direct market implementation clients.

Implementation Leader

bswift
Chicago
1 month ago
+16
The Implementation Leader (IL) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Leader (IL) is accountable for the relationships for direct market clients during the implementation. The Implementation Leader is responsible for the quality and satisfaction of a new client implementation from the date of hire until the scope of services is transitioned to an ongoing state of service.

Implementation Lead

bswift
Chicago
1 month ago
+16
 The Implementation Leader (IL) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Leader (IL) is accountable for the relationships for direct market clients during the implementation. The Implementation Leader is responsible for the quality and satisfaction of a new client implementation from the date of hire until the scope of services is transitioned to an ongoing state of service.

EDI Project Manager

bswift
Chicago
1 month ago
+16
• Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners. • Work with the Client Relationship Manager and Implementation Leaders to manage the relationship with the carriers/vendors for our clients by setting up and leading meetings, leading requirements discussions and status meetings with carriers/vendors. • Manage timelines with other bswift ongoing and implementation staff and clients. • Manage client and carrier/vendor expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates.

Implementation Director

bswift
Chicago
2 months ago
+16
bswift is looking for an experienced Director to join our Implementation team. The primary objective of this position is to manage and inspire bswifts client services team to produce client raves. The Director of Client Services serves as leader to ensure the highest level of quality in our delivery of new client implementations and on ongoing service.

Senior Account Manager- Channel Partners

bswift
Chicago
2 months ago
+16
Work closely with one, or more, Client Relationship Manager (CRM) to provide outstanding client support during implementation and/or ongoing client service in a timely fashion. Prepare and conduct technical/product presentations and demonstrations; Organize and lead training sessions for both clients and the internal team members ranging from site functionality and new enhancements/products. Assist with all client site, process and training documentation; owning, at time, department specific processes and documents. Serve as a system expert by helping to manage client implementations; manage ongoing maintenance/updates to client sites; audit and test client sites. Conduct billing reconciliation when applicable. Be knowledgeable about and respond to client questions about bswift products and their uses. Assist client(s) in the setup and maintenance of carrier and payroll files (electronic data integration). Track and monitor issue(s) until resolution (i.e. tickets, enhancements, emails, etc.). Communicate clearly with clients, carriers, vendors, third parties and co-workers in a pleasant, professional manner with a can-do attitude; keep emotions under control. Shares ideas and client needs with internal teams.