Jobs at bswift
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Project Mgmt
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Project Specialist

bswift
Chicago
3 days ago
+16
bswift is currently seeking Project Specialists to join our growing team.  Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Ongoing Analyst

bswift
Chicago
3 days ago
+16
Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Implementation Analyst

bswift
Chicago
3 days ago
+16
bswift is currently seeking experienced Analysts to join our growing team. Our Analysts will assist in helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Account Manager

bswift
Chicago
3 days ago
+16
Help manage and provide technical guidance through the implementation of new client Web sites. Continually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log). Test client sites for quality assurance; track and monitor the resolution of issues. Prepare and conduct technical/product presentations, demonstrations and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.). Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution. Maintain thorough understanding of all internal systems to respond to general and specialized client requests. Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates.

Sr. Account Manager

bswift
Chicago
6 days ago
+16
Work with the Implementation Leader to manage Implementation kick-off meetings,requirements discussions and status meetings with clients. Manage timelines with other bswift implementation staff and clients. Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates.

Associate Director

bswift
Chicago
1 week ago
+16
Achieves individual retention targets and customer satisfaction levelsParticipates in special projects designed to improve financial resultsSpends time face-to-face with clients when appropriate and necessary, professionally representing Aetna in the marketplace; articulates how products and services can contribute to constituent’s (Plan Sponsor, Producer as appropriate) long-term strategiesIdentifies at risk accounts and collaborates with management to set and execute a strategy to minimize lossChampions department position while acting as an advocate for Producers and Plan SponsorsProvides subject matter expertise in the communication and planning among key stakeholders that ultimately results in the delivery of a successful finalist presentation of an existing customerCollaborates with team members on case installations to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installationEducates internal customer on specific policies, product information, and procedures as well as industry issues and related topics Mentors and provides subject matter expertise to National and Regional business account managers as needed. Ensures integrity of reporting and tracking relative to position Participates in meetings in support of business objectivesArticulates and incorporates the fundamental values of The Aetna Way in every aspect of workMay select and build strong teams through formal training, diverse assignments, coaching, mentoring and other development techniques. Accountable to hire, develop and terminate staff. May assess developmental needs and collaborate with others to identify and implement action plans that support the development of high performing teams. May conduct performance and compensation reviews and implement staff development programs to encourage high performance. May articulate performance expectations and team objectives while collecting and interpreting balanced measures to evaluate team performance.

Analyst

bswift
Chicago
1 week ago
+16
bswift is currently seeking an Analyst to join our growing team at our headquarters in Downtown Chicago. The Analyst will mainly be responsible helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.

Sr. Account Manager

bswift
Chicago
1 week ago
+16
bswift is a Chicago-based technology company that provides industry-leading benefits administration for employers and exchanges nationwide. We are currently looking for an Implementation Manager to join our Implementation team. Responsibilities: The Implementation Manager (IM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Manager (IM) will help support the system development and testing for direct market implementation clients.

Ongoing Account Manager

bswift
Chicago
2 weeks ago
+16
Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.Follows through on outstanding issues to the point of resolution.Offers creative product and service solutions to address client's evolving needs.Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team’s business plan for each customer.Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees.Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.