Customer Success Manager
1 month ago
Welcome and onboard newly assigned customers, ensure proper technical training and primary instructions are delivered for stellar on-boarding.
Analyse their needs, understand their use case of Chili publish and manage their expectations.
Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with RnD team.
Communicate new features development, improvements and updates on the software into a comprehensive customer language.
Establish trustworthy and close connection with your customers and partners through multiple pro-active communication to stay on top of their needs .
When the renewal date of a contract approaches, you know what it takes to retain the customer and even what type of upselling could improve his user experience.
Ensure timely response and resolution to technical and product outstanding items.
Participate in customer-requested meetings and quarterly business reviews (onsite and remotely).