Ifbyphone rebrands as DialogTech to put the emphasis on conversation

by Tessa McLean
March 2, 2015
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Ifbyphone announced today their corporate rebranding as DialogTech. The automated sales and service call platform is a leader in call analytics and acts as an automation solution provider for agencies and the enterprise. The company acquired Mongoose Metrics in September of 2014 to help the call tracking software company further build out its analytics capabilities.
 
"We are rebranding our company because we recognize the power of voice, the power of dialog, and the uniqueness of humans," Irv Shapiro, CEO and CTO of DialogTech, said in a blog post. "As a company, we further recognize that voice-based dialogs no longer occur exclusively on phones, and we want to emphasize that we’re in the business of transforming commerce by helping businesses unleash the power of conversation to optimize marketing, grow revenue, and delight customers."

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The company also announced the launch of Leadflow, an advanced call routing and attribution solution built specifically for lead generation and digital marketers.
 
“Since inception, the mission of our company has always been to help businesses unleash the power of conversation to drive growth. But the power of conversation is no longer about the ‘phone,’ as our old name suggests. It’s about engaging with customers in meaningful dialog, no matter what device they use. It’s about the desire customers have to talk to a business in a uniquely human way,” Shapiro said. “This is why two of the biggest names in our industry – Ifbyphone and Mongoose Metrics – combined to become DialogTech, the global leader in call analytics and automation. We’ve worked hard over the past few months to integrate our businesses, and rebranding our company under one name is the final touch.” 
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DialogTech hosted February's Built In Brews event at their office in the Loop complete with a Mardi Gras theme and local craft beer. The company hinted at big changes ahead and told over 200 attendees about the growing (and actively hiring) company. "We work with over 5,000 companies to help them engage in voice conversations. Voice is the new black," Steve Dimmitt (pictured right), Sr. Vice President of Sales & Customer Experience, said "What we do is help optimize voice engagement."

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