Jobs at Syndigo

Own post-sale relationships for 15–25 enterprise customers, serving as a strategic and technical advisor. Drive adoption, ROI realization, retention, expansion, executive engagement, QBRs, advocacy, and account health management for Ratings & Reviews and other SaaS solutions. Coordinate cross-functional teams, troubleshoot platform challenges, identify growth opportunities, and communicate customer needs to Product, Support, and Services.

Own post-sale success for 15–18 enterprise SaaS customers, serving as a trusted advisor to executive stakeholders. Drive customer outcomes, product adoption, retention, renewals, expansion, advocacy, and ROI realization. Lead QBRs, manage escalations and risk mitigation, identify upsell opportunities, and coordinate internal Product, Support, Services, Sales, and leadership resources. The role is hybrid, requiring two days per week in the Chicago office.

Lead complex enterprise PXM, PIM, and MDM programs from planning through delivery. Own governance, budgets, forecasts, risks, dependencies, scope changes, and commercial impacts while coordinating customers, partners, system integrators, architects, implementation, product, engineering, and commercial teams. Facilitate executive steering committees, communicate program status transparently, ensure financial performance, and govern compliant AI-assisted delivery practices.

Leads Syndigo’s procurement function across indirect and technology-focused spend, including category strategy, strategic sourcing, negotiations, contract lifecycle management, supplier performance, risk management, and procure-to-pay operations. The role builds scalable procurement processes, delivers savings and cost avoidance, partners with Legal, Finance, Engineering, Security, and Privacy, and leads procurement talent and M&A supplier integration activities.

Prospect and close expansion opportunities within existing SMB and mid-market accounts. The role conducts needs analysis, presents SaaS solutions, negotiates pricing and contracts, manages Salesforce pipelines, develops account strategies, and performs outbound prospecting through calls, email, networking, and sales technology. The Account Executive collaborates with account management, business development, operations, and solution engineering teams while meeting activity and revenue quotas.

Manage relationships and account strategies for mid-market B2B SaaS clients. Own renewals, contract negotiations, retention and growth quotas, while identifying upsell opportunities and resolving customer risks. Build executive relationships, demonstrate value, guide clients through product information solutions, forecast revenue, and collaborate with internal teams to deliver customer outcomes.

Generate new enterprise prospects and upsell existing clients for Syndigo’s PIM, PXM, and MDM solutions. Responsibilities include identifying target companies, conducting discovery calls, qualifying opportunities for account executives, executing email and cold-call outreach, engaging C-suite and VP stakeholders, researching prospects, and using sales technology to improve outbound efficiency.

Lead partner marketing for strategic technology, cloud, systems integrator, and channel partners. Develop go-to-market strategies, co-marketing campaigns, messaging, MDF programs, sales enablement, and scalable partner playbooks to drive partner-driven pipeline and adoption.

Lead discovery and strategy sessions, deliver tailored product demos, build ROI-driven business cases, maintain demo environments, and collaborate with Sales/Product/Marketing to design solutions using APIs and SDKs. Influence buying decisions through value-centric storytelling and executive-level presentations.