Top Remote Tech Support Jobs in Chicago, IL

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

As a Technical Support Specialist at Attio, you'll provide technical assistance to customers, troubleshoot issues, and improve support processes. You'll advocate for customers' needs and work collaboratively with cross-functional teams to ensure excellent service delivery. Strong communication and problem-solving skills are essential to succeed in this customer-focused role.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

Provide first-line technical support for the Mogli SMS & WhatsApp application, troubleshoot issues, escalate to senior teams, configure basic automations, maintain Salesforce Cases, contribute to knowledge base, test product releases, and advocate for client priorities.

The Technical Support Engineer will provide technical assistance in a SaaS environment, focusing on data security. Responsibilities include troubleshooting, diagnosing issues, and ensuring customer satisfaction while scaling the support function.

Bilingual Customer Service Representatives monitor alarms, provide technical support, troubleshoot issues, and ensure excellent customer service for ADT clients.

Provide technical support to customers, troubleshoot software and hardware issues, maintain documentation, and ensure exceptional customer experience.

Provide advanced technical support for Microsoft technologies. Troubleshoot issues, develop automation tools, analyze problems, and support community events, focusing on customer service and process improvement.

Provide support to customers of the MoveDocs platform by educating them on features, troubleshooting technical issues, and assisting with IT requests.

The Senior Technical Support Specialist assists customers with technical issues, advocates for product improvements, manages support queues, and contributes to project initiatives with a focus on enhancing customer experience.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

The Technical Support Engineer will serve as the primary contact for enterprise customers, troubleshoot complex technical challenges, and ensure successful product adoption. Duties include diagnosing issues, collaborating with R&D, and providing training and proactive communication to customers.

The OpenStack Technical Support Engineer troubleshoots complex issues in large-scale cloud environments, focusing on OpenStack and Kubernetes platforms, and leads incident management and resolution efforts.

As a Senior Client Technical Support Engineer, you will provide technical support for clients, troubleshoot issues, and collaborate with engineering teams to create solutions, with a focus on client satisfaction and product improvement.

The Staff Technical Support Engineer will provide technical assistance to B2B SaaS customers, lead complex troubleshooting, manage incidents, and ensure customer satisfaction through effective communication and precise issue resolution.

As a Technical Support Specialist, you will address customer inquiries, resolve technical issues, and ensure a positive customer experience while collaborating with other departments.

As a Technical Support Engineer, you will provide expert-level support for enterprise customers, resolve technical issues, collaborate with engineering, and improve customer engagement by optimizing processes and resources.

Lead the Technical Support organization, ensuring efficient customer issue resolution and designing AI-driven support systems while collaborating with multiple departments.

The Technical Support Engineer will provide first-line support for external developers, troubleshoot APIs and smart contracts, and improve documentation. Responsibilities also include developing processes for support requests and gradually taking on partner integrations.