Top Remote Tech Support Jobs in Chicago, IL

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Provide tier-2 technical support for a construction-focused SaaS: diagnose issues via logs and dashboards, reproduce problems in sandboxes, troubleshoot QuickBooks Online integrations, escalate reproducible bugs to engineering, manage long-running cases, and produce troubleshooting documentation and Help Center content.

The Technical Support Representative provides front-line customer support, troubleshooting issues, and assisting in the integration of web products while delivering technical training and guidance.

Provide technical support for robotic systems, helping customers troubleshoot issues, collaborate with teams, and document solutions. Maintain knowledge base and improve support processes while achieving KPIs.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Technical Support Specialist provides technical support for software and network issues, manages tickets, and ensures customer satisfaction while working under a defined schedule.

As a Technical Support Specialist, you'll provide technical support to customers, troubleshoot equipment issues, and manage interactions across various channels. You'll document customer interactions, create accounts, and follow established guidelines while ensuring high customer satisfaction.

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.

As a Technical Support Engineer, you'll manage customer inquiries, collaborate with product teams, enhance support documentation, analyze metrics, and drive process improvements.

The role involves managing technical escalations, optimizing support processes, analyzing customer metrics, and collaborating with Product and R&D for a high-performing support organization.

The role involves driving technical escalations, optimizing support processes, analyzing KPIs, and collaborating with Product and R&D teams to enhance customer experience.

Provide technical support and troubleshooting for QuickCharge customers, analyze logs and SQL databases, use network tools (e.g., Wireshark) and IIS/Windows/Linux diagnostics, resolve or escalate incidents, maintain customer relationships, contribute to knowledge base, and communicate feedback to product teams.

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Manage multi-site IT support operations for a manufacturing organization: lead L1/L2 teams, resolve hardware/software issues, oversee infrastructure, enforce cybersecurity, coordinate vendors, manage imaging and deployments, document systems, and align IT with production goals.

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat; troubleshoot issues, manage CRM cases, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

As a Technical Support Engineer, you'll diagnose and resolve complex technical issues for customers, collaborate with engineering, and manage critical customer issues, all while enhancing your technical skills and supporting Redis Enterprise software.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.