Top Remote Operations Manager Jobs in Chicago, IL

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Owns visit delivery, SLA attainment, clinician cost, roster health, and operational performance for assigned telehealth marketplace programs. Responsibilities include staffing strategy, data analysis, incentive deployment, real-time escalation playbooks, AI-agent oversight, client launches, program configuration, and cross-functional partnership. The role also supports client reviews, supply readiness, program expansions, and continuous improvement across Marketplace Operations.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

The Anaplan COE Functional Analyst manages enhancements for models, translates business processes, provides user support, and drives finance automation.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Owns commercialization and new product introduction for products and features, from product handoff through launch and post-launch tracking. Partners with executives on pricing, commercial readiness, and launch health; defines success metrics and optimizes processes. Leads M&A go-to-market diligence and post-acquisition integration while coordinating Product, Engineering, Sales, Marketing, Finance, and Corporate Development. The role requires strategic planning, program management, executive communication, and SaaS commercialization expertise.

Leads global operations by setting organizational direction, coordinating functional managers, transitioning regional activities, measuring performance, and improving revenue, expenses, profitability, and margins. Builds global partnerships, supports client onboarding and transitions, ensures consistent operational processes, communicates with stakeholders, and maintains compliance with information governance, HIPAA, privacy, and corporate integrity requirements.

The Partner Operations Manager will optimize and manage operations for channel and indirect revenue, supporting partner deals and ensuring compliance with GTM strategy.

Lead and execute high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; research markets and opportunities; identify operational problems and implement solutions; own projects end-to-end and deliver measurable business outcomes.

Lead and improve FCM operating model for listed derivatives by designing scalable processes, controls, and tooling. Drive launch readiness, automation, vendor management, and cross-functional initiatives while monitoring operational stability, reporting, and regulatory requirements in a high-stakes regulated environment.

Own and build GTM systems, automation, and AI agent workflows across marketing, sales, and customer success. Design integrations and data models (BigQuery, Salesforce, HubSpot), create internal tools with Claude Code, eliminate manual work across GTM and G&A, and measure system performance to drive pipeline, retention, and operational efficiency.

The Operations Manager oversees government contracts, manages team performance, and provides training while ensuring quality service delivery and team development.

Lead AI-informed workforce capacity planning and forecasting for Compliance Operations. Partner with Finance, Legal, and Ops to build scenario-based staffing models, cost and OpEx forecasts, and drive opportunities from analysis through execution. Communicate capacity risk and regulatory readiness to senior leadership and act as a WFM center of excellence across adjacent teams.

Partnering directly with senior leadership, own growth metrics, operating cadence, OKRs, and funnel analytics for PLG and Creator products. Build dashboards and models, run recurring reviews, recommend CRO tests, translate data into executive narratives, and lead cross-functional initiatives to drive acquisition, activation, conversion, retention, and expansion.

The Global Clinical Operations Manager will lead Airvet's clinical operations, ensuring operational excellence, managing a veterinary network, and partnering cross-functionally to execute strategic initiatives.

As Manager of Channel Operations, you'll strategize and oversee processes to grow partner revenue, refining KPIs and insights while collaborating with leadership across teams.

Leads insurance customer operations across policy servicing, process optimization, audit readiness, technical issue triage, and regulatory compliance. Partners with Product, Engineering, Compliance, CX, and carrier teams to improve workflows, resolve incidents, support product launches, and maintain operational controls. Manages and mentors operations staff, builds performance dashboards, drives quality initiatives, and oversees cross-functional projects and compliance-sensitive processes.

Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; plan and execute projects end-to-end; research markets and products; identify operational improvements; and deliver measurable business outcomes through strong ownership and stakeholder management.

Lead and scale simulation operations team to create, tag, execute, and QA simulation scenarios and test suites. Build evaluation metrics, synthesize results into actionable reports, and integrate AI/LLM tools and automation to accelerate scenario generation, bug triage, and reporting for autonomy stakeholders.

Plan and execute North American field marketing and ABM programs—executive events, partner activities, webinars, and digital campaigns—aligned with Sales and Customer Success to generate, influence, and accelerate pipeline. Manage vendors, budgets, logistics, measurement of attribution and ROI, and build repeatable playbooks to scale programs.

Lead and collaborate with animal shelter teams across the U.S. to implement strategies aimed at saving more animal lives. Manage change hands-on, foster stronger systems, and advocate for improved shelter programs while maintaining a significant travel schedule.

The Transformation Manager drives operational change in corporate restaurants, partnering with teams to improve compliance, execute initiatives, and support new openings.