Top Entry Level Tech Support Jobs in Chicago, IL

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide frontline technical support via phone, email, and chat. Troubleshoot and resolve common platform issues, document cases in Salesforce, escalate complex problems to Tier II, educate customers on features, and contribute to knowledge base improvements.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-share. Troubleshoot software issues, prevent escalations, craft solutions, and use support tools to resolve customer cases quickly and empathetically.

Serve as first point of contact for ServiceTitan customers via phone, chat, email, and screen-share. Troubleshoot software, mobile (iOS/Android) and authentication (SSO/MFA) issues, diagnose fleet/GPS problems, use support tools (Salesforce Support Console, chatbot), de-escalate cases, and create customer-centric solutions while documenting and escalating complex issues.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

The Technical Support Specialist provides technical support for software and network issues, manages tickets, and ensures customer satisfaction while working under a defined schedule.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.