Customer Service Representative (Part-Time) at Neighborhoods.com

| Chicago
!Sorry, this job was removed at 12:19 p.m. (CST) on Wednesday, February 12, 2020

Neighborhoods.com is looking for a quick learning, accurate, self-motivated, outgoing customer service representative who is driven by personal success. A positive attitude, self-direction, and patience are required to succeed in this position. Multi-tasking is a must!

We have 1 part-time position available for working up to 32 hours per week. Our call center is open from 7am-7pm central time. Must be available Mondays, Thursdays, and weekends. Rate of pay is $15.00/hr.  When you are scheduled during the week, you will work at our West Loop office location. When scheduled during the weekends, you will work from a home office setting.

Applicants must meet the following qualifications to be considered:

  • Answer phones and screen callers using company-provided guidelines and scripts in a professional and timely manner.
  • Possess excellent written and verbal skills.
  • Tech-savvy, and skilled in Word/Excel. Familiarity with Mac computer preferred.
  • Must be able to work in an office setting during the week and from home on weekends, with fast Internet in a quiet, uninterrupted space.
  • High school diploma required. Some college or college degree preferred. Students welcome to apply.
  • Previous sales, CRM, or inbound/outbound call center experience is required.

Duties include, but are not limited to:

  • Provide excellent customer service using knowledge of the websites by seeking to understand the caller’s situation and suggesting neighborhoods that could meet their needs.
  • Answer phones and screen callers using company-provided guidelines and scripts. Transfer referral calls to the appropriate Partner Agent and capture information to enter in CRM.
  • Conduct outbound calls to current customers and clients and re-engage them with Partner Agents, and update information in CRM as necessary.
  • Respond to general website inquiries, contact forms, and newsletter responses via email or phone, using company-provided templates when necessary.
  • Add phone numbers to website using Talkdesk software, Salesforce, and support projects as necessary
  • Other sales/admin tasks as needed

Benefits include:

  • Medical, dental, and vision insurance
  • Earned paid time off
  • 401k with match
  • Pre-tax transit benefits
  • Casual dress code

Neighborhoods.com is an equal opportunity employer, of people from all different backgrounds, ethnicities, races, colors, religions, sexual orientations, gender identities, and ages. We strive to foster an inclusive environment, that is comfortable for everyone. We will not tolerate harassment or discrimination of any kind.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail

Location

We're at the edge of the West Loop, right next to Fulton Market. Transit options and lunch spots? We got 'em.

An Insider's view of Neighborhoods.com

How does your team reward individual success?

Each manager has a keen eye not only for who is maintaining high levels of productivity, but also for who is willing to assist other members of the team who may be overwhelmed with tasks or a busy schedule. Outstanding work is almost always recognized via Cheers on TinyPulse, with frequent social functions, or even with a simple "thank you."

Neil

Neighborhood Manager

How do you collaborate with other teams in the company?

Our company culture always encourages cross-team collaboration. On any given day, I could be chatting with Sales about how our agents interact with the site or collaborating with a software engineer about how to develop the best performance indicators for our new service.

Frankie

Data Scientist

What makes someone successful on your team?

Neighborhoods.com is a really great place for self-starters. It's a place for people who love being their own task-master while still functioning as part of a team. That this is a workplace for people who thrive in the absence of micromanagement and hand-holding.

Deana

Associate Editor

What is your vision for the company?

My vision for Neighborhoods.com is to help people live their life to its fullest potential by helping them with the universal challenge of finding a neighborhood and house they can truly call home.

Bill

CEO

How do your team's ideas influence the company's direction?

PMO's ideas and processes facilitate keeping our engineers and designers focused on the work they love which in turn encourages innovation.

Heather

Project Manager

What are Neighborhoods.com Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Neighborhoods.com has volunteer and social committees, as well as small Practice groups to focus on anything from Networking to Incident Response.
Daily stand up
Open door policy
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
NHDS team members can contribute up to $2700 to their Health FSA and $2500 to their Dependent Care FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $6000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
$25,000 of Life and AD&D insurance is provided at no cost to team members.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Aside from all of these tangible benefits- Neighborhoods.com truly values all employees. A positive company culture, transparency, collaboration, & providing an inclusive environment for all employees, is something we value highly.

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