Top Senior Tech Support Jobs in Chicago, IL

The Senior Technical Support Engineer will provide enterprise-level support to customers, troubleshoot technical issues, and ensure customer satisfaction while collaborating with teams to improve software quality.

Lead and manage a technical support team ensuring world-class service, resolve technical escalations, improve support processes, and drive product improvements based on customer feedback.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

The Senior Technical Support Engineer provides technical assistance, manages case escalations, and ensures customer satisfaction by troubleshooting issues across multiple products, often working a shifted schedule.

The Senior Technical Support Engineer will provide technical assistance, manage escalations, and collaborate with teams to ensure superior customer support on a shifted schedule.

As a Senior Technical Support Engineer, you will provide high-quality technical assistance, manage case escalations, and foster customer relationships through effective troubleshooting and support.

The Senior Technical Support Engineer will manage complex customer issues, engage with Engineering, communicate effectively, and document problems. They will also participate in an on-call rotation and contribute to knowledge sharing within the team.

The Senior Technical Support Engineer resolves complex hardware and software issues, provides technical guidance, and manages critical customer issues while documenting and advocating for timely resolutions.

The Senior Technical Support Engineer will provide innovative technical support, ensure customer satisfaction, and improve products and services in cybersecurity.