Top Senior Operations Jobs in Chicago, IL

Lead and transform post-trade back-office operations across broker-dealer and non-clearing FCM businesses. Oversee settlement, clearing, custody, corporate actions, reconciliation, margin/collateral, and SLAs. Recruit and coach teams, drive automation and reconciliation platform implementations, partner with Technology and Data on STP and exception management, maintain controls and regulatory compliance, and report KPIs to senior leadership.

Lead a team managing end-to-end network program documentation, enforcing process governance, and driving automation and standardization. Oversee release communications, coordinate stakeholders, ensure regulatory and technical accuracy, and partner with SMEs to improve workflows, templates, and documentation quality.

The Lead Associate Principal, OTSI Governance and Operations drives operational improvement and governance, manages portfolios, leads cross-functional forums, and establishes processes across the Office of Technology Strategy and Innovation.

The Creative & Design Operations Lead will manage systems and processes for creative and design operations, ensuring efficient workflows and vendor management. This role includes building dashboards, managing projects, and optimizing tools for visibility and accountability.

The Chief of Staff to the EVP manages strategic priorities, driving alignment and execution across the TIC organization, enhancing customer experience and operational efficiency, and overseeing communications and meetings.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Lead and develop teams to enhance operational efficiency, architect enablement strategies, and coordinate cross-functional partnerships to ensure effective go-to-market execution.

This role manages post-sales operations, leading a team to drive operational excellence, optimize processes, and leverage AI tools for Customer Success. It involves collaboration, policy development, and continuous improvement to scale the revenue organization effectively.

Provide embedded operational support to Sales, Onboarding, and Success teams: maintain Salesforce records, manage telephony/text/calendar tools, track incentives and activation milestones, write SOPs, pull basic reports, and identify process improvements to increase efficiency and scale.

The Senior Registrar Operations Lead ensures operational excellence in Domains by managing escalations, compliance issues, and technical operations across departments, streamlining workflows and enhancing customer experiences.

Manage post-sale operations for the Wholesale channel, ensuring orders flow from agreement through fulfillment. Coordinate forecasting and inventory with Demand Planning and Supply Chain, govern systems and processes (item setup, pricing accuracy), drive operational readiness for programs, resolve execution issues, and lead cross-functional alignment across Sales, Operations, Finance, and IT.

Lead technology operations for assigned client accounts, managing integrations, security compliance, platform documentation, performance monitoring, and AI-driven automation. Serve as primary liaison to clients and vendors, drive digital transformation projects, develop business cases and KPIs, and implement continuous improvement to enhance efficiency and service delivery.

Lead technology operations for assigned client accounts, ensuring security compliance, platform integration, and service delivery. Manage integrations, SOPs, KPIs, vendor relationships, and stakeholder communications. Drive AI/automation pilots, develop business cases, and lead digital transformation projects to improve operational efficiency and client outcomes.

Manage daily operations across departments, develop and implement procedures to increase efficiency, lead and train staff, oversee supply chain and budgets, analyze operational metrics, enforce safety, perform hands-on tasks, and maintain client/supplier relationships to ensure timely, quality service.

Embed with partner firms to standardize and deploy operational playbooks, improve working capital (DSO, WIP, realization), coordinate finance/HR/legal/tech, support tuck-in integrations, and provide operational advisory to regional leadership.

Lead U.S. index operations team to calculate, validate, and maintain CGI indices (options and iNAVs/IOPVs). Oversee TOPS support, QA/validation scripting (Python), incident reviews, index onboarding, committee participation, client interactions, post-launch support, and process improvements within the control framework.

Lead and modernize global IT infrastructure and operations, driving cloud adoption, automation, operational excellence, security, disaster recovery, and cross-functional partnership while managing budgets, vendors, and a distributed team.

Own and optimize the end-to-end revenue systems ecosystem (HubSpot, GTM stack), improve CRM data integrity, build predictive forecasting and KPI frameworks, run deal desk reviews, and translate GTM strategy into scalable cross-functional processes to support Sales, CS, Marketing, Partnerships, Finance, Product, and Engineering.

Manage end-to-end chargeback and payment operations across multiple processors, track KPIs and trends, perform representments, investigate complex payment issues, and collaborate cross-functionally to reduce risk and improve payment performance and seller experience.

Own data quality and sales input integrity for Revenue Operations. Collaborate with sales and leadership to verify inputs, troubleshoot errors, analyze inaccuracies and trends, improve processes, and manage sales tools to boost user adoption.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

Own NetSuite CRM data quality and pipeline hygiene for new-business across NA and EMEA. Build dashboards, analyze funnel velocity and conversion, support weekly forecasting and scenario modeling, track quota/territory capacity, and automate repetitive analytics (including AI-driven tools). Deliver actionable recommendations to sales leadership to improve coverage, forecast accuracy, and deal progression.

Lead and build the GTM RevOps infrastructure: architect HubSpot and integrations, maintain pipeline analytics and forecasting, ensure CRM data quality and enrichment, support marketing operations and attribution, standardize quote-to-cash and handoffs, and maintain the sales playbook to remove friction and improve revenue processes.