Top Senior Operations Jobs in Chicago, IL

Own and optimize Dynatrace’s marketing technology stack across selection, implementation, integrations, governance, documentation, and retirement. Develop the martech roadmap, evaluate tools, manage system configuration and data flows, troubleshoot issues, and coordinate upgrades and migrations. Define metrics and dashboards for adoption, utilization, data quality, performance, efficiency, and ROI. Partner with Marketing, IT, Business Operations, Legal, Analytics, and enablement teams to improve tool governance, training, and business value.

Provides onsite technology support for an enterprise workforce, focusing on end-user support, laptop and mobile device troubleshooting, incident and change management, endpoint management, monitoring, escalation, knowledge documentation, and operational automation. The role supports Windows and Mac environments, networking, scripting, infrastructure, business controls, and service improvement while maintaining strong customer service and collaboration.

Leads regional technical payment-acceptance operations across Latin America, the Caribbean, and Mexico. Manages a distributed team, translates global strategy into market plans, diagnoses and remediates acceptance failures, and coordinates cross-functional initiatives with payment ecosystem partners. Establishes monitoring, KPIs, controls, playbooks, and governance while influencing senior stakeholders and developing team capability. Requires fluent Spanish and English, extensive payment operations experience, and approximately 15% travel.

Owns end-to-end member experiences across partner programs, improving journeys, operational efficiency, partner performance, and business outcomes. Responsibilities include analyzing processes and metrics, identifying friction, coordinating cross-functional initiatives, managing operational readiness, establishing governance and service standards, leading issue resolution, developing dashboards, and serving as the liaison between internal teams and external partners. The role also supports business cases, program evaluations, compliance, and strategic partnership growth initiatives.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Owns complex email infrastructure and onboarding operations, including IP pool strategy, capacity planning, technical escalations, deliverability optimization, and workflow improvements. The role establishes scalable processes, compliance guidelines, metrics, tooling enhancements, and automation opportunities while partnering cross-functionally with Product, Engineering, Sales, Success, and Deliverability teams. It also involves mentoring junior staff and driving operational excellence across a growing email services organization.

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

Administer and support a proprietary Content-as-a-Service platform, providing Tier 1 user support, managing access controls, triaging escalations, and maintaining Jira, Confluence, Slack, and KPI data. The role oversees onboarding, governance, sprint hygiene, documentation, customer communications, feedback intake, and training logistics while advocating for users and ensuring service-level targets are met.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Leads high-impact business operations initiatives, builds scalable processes and systems, analyzes complex data, partners with Product, Data, and Operations leaders, manages cross-functional execution, mentors team members, and builds a growing operations team to deliver measurable business results.

Leads the design and operation of an integrated renewals and commercial operations function covering pricing, deal desk, contract negotiation, discount governance, and RFP resources. Redesigns processes using AI and automation, defines CPQ and contract lifecycle requirements, improves ARR and productivity, establishes commercial policies, monitors KPIs, and builds a high-performing team while partnering with Sales, Legal, and Finance.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Manage Capital One Travel’s call center quality program, including BPO partner oversight, QA rubric integrity, global calibrations, audits, coaching feedback loops, KPI tracking, and continuous improvement. Translate quality insights into training and workflow enhancements, drive adoption of AI-assisted tools, and lead initiatives that improve agent proficiency, service consistency, and customer experience.

Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.

Supports Capital Markets operations involving foreign exchange transactions, trade confirmations, settlements, reconciliations, cash movements, and operational controls. Reviews transaction data, investigates discrepancies, maintains client service standards, and ensures accurate processing in a risk-sensitive environment. The role also supports system upgrades, user testing, regulatory changes, process improvements, and operational readiness while coordinating with traders, banking officers, clients, and internal partners.

Analyze operational challenges, identify root causes, and uncover trends through data analysis. Build Tableau dashboards and executive presentations, deliver actionable insights, recommend workflow and tool improvements, and collaborate with Business Operations teams on continuous improvement initiatives. The role focuses on optimizing service delivery, operational performance, and customer escalation management.

Oversee Career Team’s Direct Services division, leading regional and executive teams, monitoring KPIs and expenditures, implementing strategic plans, supporting service delivery, conducting site reviews, and identifying expansion opportunities. The role requires cross-functional leadership, workforce development expertise, financial deadline management, and relationship-building with workforce boards. This is a remote position with travel of up to 25%.

Provides enterprise-wide leadership for support operations across academic institutions, improving student services, resource planning, process efficiency, technology enablement, and regulatory compliance. Oversees student financial operations, audits, regulatory responses, budgets exceeding $5 million, and funding portfolios exceeding $1.8 billion. Leads diverse teams, develops strategic initiatives, uses performance data to improve service delivery, and partners with executives, institutions, legal, regulatory, and IT stakeholders.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Leads revenue operations strategy and execution across pricing, inside sales, customer care, business intelligence, data governance, and e-commerce. Establishes pricing and data standards, improves customer lifecycle processes, manages sales portal expansion and EDI partnerships, and drives CRM, BI, forecasting, and funnel-management adoption. Partners cross-functionally with Sales, Marketing, Operations, IT, customers, and channel partners to accelerate growth, improve margins, and ensure commercial alignment.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.