Top Senior Operations Jobs in Chicago, IL

Lead and own the control environment for Public Sector Operations: identify, assess, and mitigate operational risks; manage issue remediation and risk events; support audit and regulatory readiness; partner with business teams to embed controls; drive automation and control effectiveness. Act as primary first-line contact for audits, compliance testing, and regulatory engagements.

Lead analytics and sales operations for international acceptance: analyze sales performance, support semi-annual sales planning and incentives, improve CRM data quality and reporting, build standardized scorecards and MBRs, and partner cross-functionally to optimize sales processes and execution.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.

Support a P&L by identifying operational bottlenecks, performing data analysis with SQL and BI tools, building predictive models, driving end-to-end solutions, and presenting findings to secure cross-functional alignment and implement improvements.

Lead RevOps for B2B growth: translate goals into forecasts, models, incentives, and dashboards. Partner with Sales to analyze funnel performance, reconcile top-down and bottom-up forecasts, run pipeline reviews, and improve coverage, capacity, and data quality using spreadsheets, CRM data, and BI tools.

The Principal, Strategic Operations leads the design and execution of Digible's operating systems, driving strategy adoption across the organization through planning and prioritization. They facilitate decision-making among senior leadership and ensure accountability for strategic initiatives, fostering organizational change and aligning operational efforts with business outcomes.

Own partner operations for the Revenue Operations team: ensure Salesforce data hygiene, manage deal registration and partner-sourced discounts, produce analyses and dashboards, document processes, support partner portals, and drive operational improvements to accelerate partner-sourced revenue while supporting leadership and cross-functional teams.

Lead and improve flights inventory operations by defining standards, designing scalable processes, using data to diagnose issues, driving reporting and automation, influencing product/tooling, and building AI-assisted triage and anomaly detection workflows. Coach teammates, run retrospectives, set OKRs, and ensure airline schedules, fares, and supplier feeds remain accurate to protect bookings and revenue.

Partner with North America Enterprise sales leaders to set GTM strategy, quota and territory design, forecasting, and pipeline optimization. Drive adoption of tools/processes, lead executive deal reviews, provide performance reporting and cross-functional alignment to increase new ACV, renewals, and sales productivity.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.

Lead and transform the Fraud Intelligence Team into a scalable, high-impact function by improving operating models, QA and labeling processes, talent development, cross-functional partnerships, and measurable fraud prevention outcomes using automation and analytics.

Lead and transform the Fraud Intelligence Team by designing scalable operating models, QA and measurement frameworks, and talent programs. Drive labeling quality, operational metrics, and fraud prevention impact; convert frontline fraud observations into insights for Product, R&D, Analytics, and GTM; leverage AI, automation, and tooling; and serve as a cross-functional fraud subject-matter expert while developing early-career talent and measurable business outcomes.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Lead and scale HiBob's payroll services across the US and UK, owning strategy, execution, customer satisfaction, revenue/P&L, and operational excellence. Build repeatable services motions, improve implementation quality and speed, partner cross-functionally, leverage AI/automation, and develop a high-performing payroll services organization to drive retention and growth.

Lead strategy and operations for Rula's psychiatry business: define long-term growth plans, evaluate new service and business opportunities, build financial models and LTV analyses, and drive cross-functional pilots and scalable initiatives while influencing executive stakeholders.

The Senior Director will optimize marketplace operations, manage incident lifecycles, and lead a team to drive growth and data reliability.

Lead cross-functional, high-impact initiatives across Product, Data, and Operations. Design and scale 0-1 initiatives, build repeatable processes, analyze complex data to set strategy, drive OKRs, and hire and manage a growing operations team to improve provider and patient outcomes.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead and manage the derivatives operations function, overseeing futures/options clearing, trade allocation, physical delivery, exception management, controls, and process improvements. Drive risk management, regulatory readiness, automation, metrics-driven decision making, stakeholder collaboration, and team development in a high-volume, time-sensitive environment.

Lead data-driven provider quality initiatives across the provider network: analyze large datasets, identify gaps and opportunities, design and execute cross-functional programs (note quality, provider reviews, AI documentation), and measure outcomes to improve core metrics.

Senior RevOps leader partnering with the CRO to own GTM operations: manage revenue tech stack, ensure data integrity and forecasting accuracy, optimize lead-to-renewal lifecycle, build revenue analytics and dashboards, and lead cross-functional initiatives to drive ARR growth and operational scale.

Lead and improve FCM operating model for listed derivatives by designing scalable processes, controls, and tooling. Drive launch readiness, automation, vendor management, and cross-functional initiatives while monitoring operational stability, reporting, and regulatory requirements in a high-stakes regulated environment.

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.

Lead AI-informed workforce capacity planning and forecasting for Compliance Operations. Partner with Finance, Legal, and Ops to build scenario-based staffing models, cost and OpEx forecasts, and drive opportunities from analysis through execution. Communicate capacity risk and regulatory readiness to senior leadership and act as a WFM center of excellence across adjacent teams.