Top Senior Tech Support Jobs in Chicago, IL

Provide advanced technical support and escalation for the Axiom decision-support product, troubleshoot complex issues, lead root-cause analysis, document cases, deliver customer/internal training, mentor junior staff, collaborate cross-functionally, and ensure HIPAA-compliant PHI handling.

Responsible for leading the delivery of technical support operations, implementing service strategies, managing a large team, and ensuring exceptional customer experience.

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

Lead deep technical investigations and resolve complex escalations for an AI-driven SaaS product. Partner with R&D and Product to identify root causes, implement fixes or workarounds, and drive tooling and training to reduce ticket volume. Mentor Tier 2 teams and improve support processes and knowledge sharing.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

As a Technical Support Engineer, you'll bridge customer support and product development, tackling complex issues, developing scripts, and enhancing customer experiences while contributing to product stability.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

The Microsoft 365 Technical Support Engineer manages and troubleshoots Microsoft 365 services, providing technical support, ensuring security compliance, and collaborating with IT teams.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

The Technical Support Engineer will provide technical assistance in a SaaS environment, focusing on data security. Responsibilities include troubleshooting, diagnosing issues, and ensuring customer satisfaction while scaling the support function.

The Senior Technical Support Specialist assists customers with technical issues, advocates for product improvements, manages support queues, and contributes to project initiatives with a focus on enhancing customer experience.

The Senior Technical Support Specialist resolves complex customer inquiries, mentors team members, and collaborates with Product and Engineering on software defects.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

The Senior Technical Support Engineer delivers technical support for government cloud solutions, ensuring customer satisfaction and operational excellence while leading junior engineers and collaborating with other teams.

Lead and build a technical support function for a cloud-native SaaS platform, owning incident response, escalation management, MTTR/SLA performance, runbooks, RCAs, and customer-facing executive communications while partnering with product and engineering to drive systemic improvements.

The role involves troubleshooting complex security and network issues, collaborating with engineering teams, documenting resolutions, and mentoring fellow engineers. It focuses on delivering high-impact customer support and analyzing use-cases for product improvements.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

The Technical Support Supervisor leads the Client Support Team, ensuring efficient operations, managing client relationships, and providing staff training and support.

As a Customer Success Architect, you will deliver technical leadership, understand customer needs, architect solutions, and triage incidents to ensure customer engagement with Torq's products.

Provide advanced remote and on-site technical support, commissioning, troubleshooting, and training for cranes across North America. Serve as a technical advisor to delivery teams, oversee configuration and testing of smart crane features, support warranty and product validation, and assist with field installations and startup.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

The Technical Support Engineer collaborates with customers to enhance their use of Torq's solutions, providing technical support, representing the brand at events, and influencing product development based on customer feedback.

As a Senior Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate with various teams, and enhance support processes, directly contributing to customer success.

The Technical Support Engineer will provide exceptional customer support by troubleshooting technical issues, ensuring effective usage of products, and collaborating with engineers for innovative solutions.