Top Senior Tech Support Jobs in Chicago, IL

The Senior Application & Technical Support Specialist provides application guidance and technical support to financial institutions, resolving complex issues and ensuring optimal use of Axiom solutions. Responsibilities include troubleshooting, customer communication, data analysis, and continuous improvement initiatives.

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

The Director of Technical Support will lead the Technical Support Engineering team, defining strategies and improvements for customer experience, complex issue resolutions, and team development in a SaaS environment.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Provide technical assistance and troubleshooting for Calix Access products, focusing on Cloud-based EMS applications, while collaborating with teams to resolve network issues.

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

Lead the Technical Support organization, ensuring efficient customer issue resolution and designing AI-driven support systems while collaborating with multiple departments.

The Technical Support Engineer provides remote and onsite technical support for XR/RF systems, managing escalations, process improvements, and training Field Engineers while ensuring customer satisfaction and service effectiveness.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

The Senior Technical Support Engineer will deliver high-level support for Nonprofit and Education Cloud, ensuring customer satisfaction, handling complex cases, and mentoring junior engineers while maintaining operational metrics.

Oversee a technical support team managing customer issues for storage and media asset management. Drive operations, improve processes, and foster team growth while handling escalated technical problems.

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

Provide third-tier, customer-facing technical support: diagnose and reproduce issues, perform source-code analysis and packet captures, collaborate with Engineering and Sales, produce knowledge-base content, and offer limited on-call support to ensure timely resolution.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

As a Technical Support Engineer, you'll diagnose and resolve complex technical issues for customers, collaborate with engineering, and manage critical customer issues, all while enhancing your technical skills and supporting Redis Enterprise software.

As a Technical Support Engineer at Sentra, you will provide top-notch technical assistance, troubleshoot complex issues in multi-cloud environments, and strive to ensure customer success while developing support processes.

The Microsoft 365 Technical Support Engineer manages and troubleshoots Microsoft 365 services, providing technical support, ensuring security compliance, and collaborating with IT teams.

The Senior Technical Support Engineer will manage complex customer issues related to Chainguard Images, engage with Engineering for escalated issues, communicate effectively with customers, document solutions, and participate in an on-call rotation.

The RSA Senior Designated Support Engineer serves as a technical expert for key customers, providing advanced support and guidance on identity management solutions and optimizing customer environments.