Top Senior Level Customer Success Jobs in Chicago, IL
As a Client Success Director, you'll manage client portfolios, ensuring high retention and account growth. You're responsible for understanding client needs, leading product demonstrations, crafting tailored proposals, and driving process innovation to enhance account management. Building long-term relationships will be essential to thrive in this role.
The Senior Customer Success Manager at Motorola Solutions engages with customers post-sale to enhance user adoption and satisfaction. They establish trusted partnerships, develop tailored success plans, monitor progress, and work closely with cross-functional teams to influence and guide internal processes. Their role includes analyzing customer data, sharing industry best practices, and ensuring customers effectively use the Motorola Software Suite to improve their workflows.
The Client Services Director leads and manages the Client Services team, focusing on enhancing client satisfaction and retention through effective communication, training, and problem resolution. They support the sales team, develop client service protocols, and analyze customer data for improvement initiatives. Additionally, they mentor team members and collaborate cross-functionally to align strategies for client loyalty.
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The role involves leading customer service transformation initiatives utilizing CCaaS solutions, overseeing the delivery of technology solutions, mentoring team members, and driving business development efforts to enhance customer service offerings.
The Principal Compliance Specialist is responsible for compliance advisory activities for the Card Acquisitions business line, assessing compliance risks, managing regulatory changes, and ensuring adherence to policies and procedures. They will also participate in regulatory exams and support risk assessments, while collaborating with various stakeholders to create compliant solutions.
The Enterprise Customer Success Manager ensures successful onboarding and engagement of Built In's Enterprise customers, partnering with Account Managers to drive customer adoption and overall success. Responsibilities include managing project plans, providing training and content consultation, and collaborating cross-functionally to meet customer objectives while interpreting insights to improve products and celebrate customer success.
The Senior Procurement Specialist will manage procurement processes, analyze data, develop reports for leadership, train staff on procurement tools, and ensure compliance. Key responsibilities include vendor management, preparing procurement solicitations, and collaborating with other business groups.
As an Automation Controls Specialist, you will maintain, troubleshoot, and enhance control systems and automation equipment, ensuring optimal manufacturing processes. Your role includes collaborating with teams to implement system improvements, executing preventive maintenance, and ensuring compliance with safety standards.
As a Client Partner at Snap Inc, you will build and manage partnerships with brands and agencies, ensuring high-quality customer service while executing strategic sales initiatives. You'll be responsible for creating persuasive presentations, analyzing campaign performance, and educating clients on Snapchat products, aiming to enhance client relationships and grow business opportunities.
The Vice President of Quality and Customer Satisfaction will lead the strategy for exceptional customer experience and quality assurance. Responsibilities include developing a comprehensive strategy, overseeing governance and KPIs, ensuring high standards in product lifecycle quality, addressing customer concerns, and promoting a customer-centric culture throughout the organization.
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