Top Senior Level Customer Success Jobs in Chicago, IL

As the Manager of Customer Success, you will lead a team focused on fostering strong customer relationships, guiding clients through their visibility journey, and ensuring a best-in-class customer experience. Responsibilities include team development, conflict resolution, account management, and collaborating with sales and operations to achieve customer satisfaction and growth metrics.

The Client Service Associate Lead at J.P. Morgan Advisors manages daily operations of the Client Service Associates, trains staff, resolves escalated client issues, and collaborates with financial advisors and product partners to enhance client experience. This role also involves evaluating employee performance and strategizing team objectives.

As a Client Service Representative, you will build relationships with clients, manage client portfolios, and provide solutions to their business needs. Responsibilities include handling inquiries, processing legal documents, and recommending process improvements. Attention to detail, strong communication skills, and proficiency in software tools are essential.

The Product Data Scientist leads client engagement in analytics, managing project teams to develop and implement data-driven solutions, utilizing advanced algorithms and statistical modeling techniques to solve complex business issues. They foster collaboration, mentor junior members, and drive business development through effective communication of insights and results.

As a Senior Customer Experience Consultant, you will deliver consulting services to enhance client's CX programs. This involves understanding client needs, providing strategic recommendations, managing projects, and facilitating collaboration across teams to drive growth and impact for Qualtrics and its clients.

The Major Incident Management Specialist leads the response to major incidents, ensuring effective resolution and communication among teams and stakeholders. Responsibilities include managing incident execution, maintaining ITIL compliance, and driving continuous improvement initiatives.

As a Client Director, you will lead client relationships, manage executive-level communications, and ensure the successful deployment of ServiceNow solutions across assigned accounts. This role involves achieving financial targets and building strong relationships across client organizations to enhance their experience with ServiceNow.