Top Senior Customer Success Jobs in Chicago, IL

The Principal Customer Success Manager oversees major enterprise accounts, serving as a strategic advisor to clients while driving value realization and retention efforts in collaboration with internal teams.

Manage customer transitions to myQ Business users, oversee onboarding processes, partner cross-functionally for continuous improvement, and analyze customer trends for insights.

Serve as strategic advisor and primary contact for enterprise customers, owning a portfolio to drive retention and growth. Lead executive reviews, de-escalate critical issues, collect product feedback, build account plans, document interactions in Gainsight/Salesforce, and help develop Customer Success processes and enablement.

Lead and coach a team of Customer Success Managers, focusing on health, retention, and growth of Mid-Market and International segments while collaborating with other departments to enhance customer outcomes.

The Senior Customer Success Manager will build relationships, drive product adoption, ensure retention, and support enterprise clients in achieving their goals using the BigTime platforms.

The Manager of Customer Success leads a team of Customer Success Managers, focusing on enhancing customer experience and managing relationships to drive growth and retention.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

The Senior Customer Success Manager is responsible for supporting enterprise customers in their DEX journey, ensuring adoption, value realization, and customer satisfaction through comprehensive success planning and collaboration with cross-functional teams.

Lead regional customer success for Mastercard Services, driving customer engagement, adoption, and retention. Identify expansion opportunities, translate technical capabilities into customer solutions, develop scalable training/playbooks, and partner cross-functionally to deliver value and product feedback.

The APX Next Customer Success Advocate acts as a strategic partner for U.S. Government clients, ensuring the full adoption and satisfaction of public safety software. Responsibilities include relationship management, operational excellence, account leadership, and technical advocacy to enhance user experience and product value.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

The Senior Customer Success Quality Analyst will drive quality improvements and compliance in customer interactions, leveraging data analysis and industry best practices to enhance team productivity and customer outcomes.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Customer Success Manager will oversee onboarding of new users, optimize processes, gather customer insights, and ensure satisfaction in their journey with myQ technology.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

The Senior Enterprise Customer Success Manager engages with Federal and Public Sector clients to drive value realization from Imprivata solutions, ensuring customer satisfaction, renewals, and product adoption while maintaining executive relationships and addressing complex client issues.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

The Customer Success Advocate at Motorola Solutions ensures product adoption and satisfaction by building relationships with clients, advocating for their needs, and managing account strategy to drive value and retention.

The Customer Success Manager will drive growth for strategic accounts, ensuring successful onboarding, value realization, and managing executive relationships while collaborating with internal teams.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

Manage the customer lifecycle, drive implementations, and create foundational customer success procedures while working closely with engineering.