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Top Senior Level Customer Success Jobs in Chicago, IL

57+ Job Results
Yesterday
Chicago, IL
Hybrid
1,300 Employees
5-7 Years of Experience
1,300 Employees
5-7 Years of Experience
HR Tech • Software • Travel
As a Senior Implementation Specialist at TravelPerk, you will be responsible for onboarding premium and pro customers on the platform, providing proactive recommendations and support, and ensuring client success through platform configuration, technical support, troubleshooting, and training sessions.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+35 More
Yesterday
Chicago, IL
Remote
65 Employees
100K-130K Annually
7+ Years of Experience
65 Employees
100K-130K Annually
7+ Years of Experience
Edtech • Enterprise Web • Software
The Revenue Growth Manager at BenchPrep will partner with Customer Success and Customer Marketing teams to identify growth opportunities and create an action plan to expand relationships with existing customers. This role involves assessing upsell/cross-sell potential, developing sales and marketing strategies, collaborating with delivery teams, and utilizing consultative selling techniques.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+53 More
Yesterday
Chicago, IL
197 Employees
7+ Years of Experience
197 Employees
7+ Years of Experience
eCommerce • Food • Professional Services • Software
The VP, Client Experience will lead a team to drive exceptional customer experiences, integrate best practices, and ensure performance meets market profitability goals. They will oversee four departments focused on client experience and engagement.
Top Benefits:
401-K
401-K Matching
Company Equity
+28 More

Featured Jobs

2 Days Ago
Chicago, IL
Hybrid
12,700 Employees
5-7 Years of Experience
12,700 Employees
5-7 Years of Experience
Enterprise Web • Fintech • Financial Services
Seeking a Director of Client Licensing Compliance & Audit to ensure client adherence to license agreements, negotiate solutions for non-compliance, and uphold company interests while fostering positive client relationships. Responsibilities include conducting audits, leading negotiations, developing compliance strategies, and maintaining industry knowledge. Qualifications include a Bachelor's degree, 5+ years of compliance experience, strong negotiation skills, and exceptional communication abilities.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+53 More
2 Days Ago
Chicago, IL
Remote
264 Employees
7+ Years of Experience
264 Employees
7+ Years of Experience
Professional Services • Software
The Vice President of Customer Success is responsible for leading a team of Customer Success Managers to drive client adoption, retention, and overall account growth. This role requires strong leadership, communication, and strategic skills to ensure exceptional customer experiences and business goals are met.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+37 More
3 Days Ago
Chicago, IL
Hybrid
620 Employees
7+ Years of Experience
620 Employees
7+ Years of Experience
eCommerce • Information Technology • Retail • Industrial
Transformative leader needed to set new standards in customer service excellence, drive operational improvements, and manage a large team in a dynamic business environment. Responsible for leading initiatives and enhancing customer service operational capabilities at Zoro.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+62 More
3 Days Ago
Chicago, IL
Remote
100 Employees
120K-135K Annually
7+ Years of Experience
100 Employees
120K-135K Annually
7+ Years of Experience
Big Data • Healthtech • Software • Analytics • Pharmaceutical
The Senior Customer Success Manager at Kalderos works with customers to optimize and comply with drug discount and rebate programs. Responsibilities include leading onboarding, proactive account monitoring, stakeholder engagement, maintenance of success criteria, data analysis, dispute resolution, customer communication, process improvement, and software adoption.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+34 More
4 Days Ago
Chicago, IL
Remote
4,500 Employees
90K-144K Annually
5-7 Years of Experience
4,500 Employees
90K-144K Annually
5-7 Years of Experience
Cloud • Fintech • Software
Principal Customer Support Process Analyst role at Toast, responsible for driving the transformation of Customer Support processes to improve the omnichannel customer experience. Key responsibilities include re-imagining support agent workflows, scaling products, optimizing metrics, and managing process assessments. Required qualifications include 5+ years of customer success operations experience, data-driven decision-making skills, proficiency in customer service, technical support functions, and experience with call center technology. Nice to have skills include a Bachelor's degree in Business Analytics and experience with AI/Chatbot technology.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+55 More
4 Days Ago
Chicago, IL
Hybrid
20,000 Employees
7+ Years of Experience
20,000 Employees
7+ Years of Experience
Food • Retail • Agriculture • Manufacturing
The Order Operations Director at McCain Foods is responsible for ensuring customer satisfaction and transforming order processes, technology, and ways of working across the North American region. They will drive continuous improvement, define process frameworks, and work with various teams to implement best practices and deliver top-tier execution. This role is crucial during the S4 Hana upgrade to maximize the value of the solution internally and with customers.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+29 More
4 Days Ago
Chicago, IL
Remote
3,300 Employees
7+ Years of Experience
3,300 Employees
7+ Years of Experience
Information Technology • Security • Cybersecurity
Cloudflare is seeking a Senior Administrative Support Specialist to assist the Chief Partner Officer in staying organized and productive. This role requires exceptional attention to detail, organizational skills, and the ability to handle multiple high-priority tasks. The ideal candidate should have integrity, discretion, and a positive attitude.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+45 More
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