Top Senior Level Customer Success Jobs in Chicago, IL

As Manager of Customer Success at FourKites, you will lead and develop a team of Customer Success Managers to ensure exceptional customer experience and relationship management. Responsibilities include guiding clients through visibility journeys, managing account health, and collaborating with sales and operational teams to achieve growth and customer satisfaction metrics.

The Principal Compliance Specialist is responsible for compliance advisory activities for the Card Acquisitions business line, assessing compliance risks, managing regulatory changes, and ensuring adherence to policies and procedures. They will also participate in regulatory exams and support risk assessments, while collaborating with various stakeholders to create compliant solutions.

The Global Head of Digital & Scale Customer Success at Qualtrics will lead the digital engagement strategy across the global customer base. Responsibilities include enhancing customer interactions through digital channels, using data for content deployment, and ensuring effective handoffs between digital engagements and frontline teams to drive customer adoption and expansion of the platform.

The Customer Success Manager at project44 is responsible for managing a portfolio of accounts to ensure customers derive maximum value from the company's supply chain platform. This involves regular engagement with users and leadership, monitoring of customer health metrics, contract renewals, driving account expansion, and delivering business outcomes through close coordination with sales and cross-functional teams.

The VP of Customer Success will lead the strategy and team in the Americas market, focusing on driving customer satisfaction, retention, and growth. Responsibilities include developing strategies to meet customer health goals, managing the Customer Success team, collaborating with cross-functional groups, identifying upselling opportunities, and advocating for customers within the organization.

As a Senior Customer Success Manager at iManage, you will manage strategic customer accounts, ensuring customer retention and satisfaction. Your responsibilities include analyzing customer health metrics, developing engagement strategies, leading executive calls, and acting as an advocate for customers. Strong collaboration with internal teams is essential to support customers’ needs and drive outcomes.

The Client Success Manager at Accelerated Digital Media will build and maintain client relationships, develop strategic plans to meet client goals, conduct performance reviews, coordinate with internal teams, and monitor campaign performance while managing issue resolution and maintaining records.