Top Senior Customer Success Jobs in Chicago, IL

As a Customer Success Manager, you will act as a trusted advisor, helping customers maximize their value from Salesforce through relationship-building, technical guidance, and managing incidents, while collaborating across teams to ensure customer success.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

The Senior Customer Success Manager leads customer relationships, promotes product adoption, drives customer success strategies, and coordinates with internal teams to ensure product value and satisfaction.

The Senior Customer Success Manager leads post-sales customer experience, focusing on adoption, strategic planning, and delivering exceptional value to Adobe's top customers through innovative digital experiences.

The Director of Account Management will lead a team of Account Managers to enhance customer retention, drive revenue growth, and ensure successful implementation of Upshop Solutions within grocery retailers.

The Senior Customer Success Manager will ensure customer success with Adobe's solutions, drive adoption, manage enterprise accounts, and lead effective communication across teams.

The Customer Success Manager will build relationships with customers, ensuring the value from Salesforce's Signature Success Plan, guide feature adoption, and manage high-severity incidents with cross-functional teams.

The role involves managing the roadmap for Agentic AI within Salesforce's customer success, ensuring customer satisfaction and driving business outcomes through strategic product management.

The Senior Customer Success Architect will advise on privacy management, lead workshops, develop solutions, and ensure customer success by establishing trusted relationships and providing strategic insights.

Oversee a team of Strategic Customer Success Managers to ensure retention and upsell targets are met for high-value accounts while leveraging data for client advocacy and internal collaboration.

As a Customer Success Manager, you'll act as a trusted advisor for Salesforce's strategic customers, ensuring they maximize their investment in Salesforce and Data Cloud through expert guidance, relationship management, and resolution of incidents.

As a Customer Success Manager, you will act as an advisor and partner to Salesforce's customers, managing key stakeholder relationships, ensuring optimal use of the Salesforce platform, and resolving major incidents to achieve customer goals.

As a CSM at Gong, you will drive customer engagement and product adoption, manage relationships, handle renewals, and partner with internal teams to enhance customer experience, focusing on metrics like gross dollar retention and growth in a new segment.

The Head of Customer Success will lead the strategy for Vetcove's Home Delivery platform, overseeing a team to drive adoption and support among veterinary hospitals. Responsibilities include building relationships, optimizing processes, collaborating across teams, and establishing metrics for success, while conducting reviews and gathering client feedback.

Drive customer engagement and onboarding, identify growth opportunities, and resolve issues as a trusted advisor for enterprise clients.

The Director of Customer Success & Growth will lead post-sale customer experiences, driving retention and expansion through effective operating models and cross-functional collaboration, while ensuring clients realize value and engage deeply with the product.

Lead the Customer Success team to maximize client engagement, retention, and revenue growth for Vivian Health's healthcare staffing agency customers.

Drive adoption and outcomes for enterprise clients, manage relationships, lead engagement sessions, analyze product data, and collaborate cross-functionally.

Manage key client relationships, ensuring support and strategic insights while driving the adoption of Adelaide's AU metric in media campaigns.

Lead customer success management functions to enhance customer satisfaction, loyalty, and retention while optimizing support processes and team performance.

The Director of Customer Success leads the Customer Success team, focusing on client management, performance metrics, team development, and strategic account management for enterprise clients.

Manage a portfolio of government clients, ensuring product adoption and driving revenue growth through upsells. Build relationships, develop success plans, and leverage data for client impact.

The Strategic Customer Success Manager will drive customer success for Fortune 50-100 clients by managing relationships, onboarding, and ensuring product adoption, retention, and renewals.

The Customer Success Manager oversees relationships with enterprise clients, driving engagement and adoption of WorkWave's solutions while managing complex projects and maximizing customer value throughout their journey.

As a Customer Success Director at Neuron7.ai, you will lead customer onboarding, integration of CRM systems, and advocate for customer needs while ensuring contract renewals and upselling Neuron7 products.