Top Senior Customer Success Jobs in Chicago, IL

Lead customer success for Vantive's digital portfolio in renal care, focusing on presales demos, therapy-integrated storytelling, content creation, training, product implementation, post-implementation adoption, KPI tracking, and voicing market/customer insights to inform product and enablement strategy.

The Senior Client Success Manager manages high-value enterprise clients, drives strategy, ensures client satisfaction, and leads a team, focusing on product adoption and growth.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

The Head of Client Success & Sales will manage client acquisition and relationships, drive revenue growth, and enhance client satisfaction through effective communication and strategy.

The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Serve as a trusted advisor for a portfolio of strategic customers to drive retention and growth. Manage relationships, adoption, ROI, escalations, and cross-functional alignment with Sales, Product, Engineering, and Consulting. Use adoption metrics and business reviews to identify risk, expansion opportunities, and ensure customers realize full value from the OneTrust platform.

Own post-sale customer journey for strategic enterprise accounts, driving onboarding, adoption, value realization, renewals, and expansion. Act as technical advisor on Cortex, SDLC, DevOps, and cloud-native platforms, lead executive business reviews, identify risks/opportunities, influence product roadmap, and contribute to scaling Customer Success. Up to 30% travel.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Serve as primary client contact for law firm clients, manage relationships, collaborate with SEO and paid media teams, analyze campaign performance (GA4), present reports and recommendations, leverage AI/LLM tools, and drive client retention and growth.

Own post-sale relationships for strategic enterprise accounts across US and Canada. Drive product adoption, ROI, renewals, and expansion through executive engagement, QBRs, KPI reporting, and cross-functional advocacy. Translate platform capabilities into customer business outcomes, manage escalations, and align product and operations with trade compliance workflows.

Manage a portfolio of strategic accounts through onboarding, adoption, and renewal. Serve as trusted advisor, run executive reviews, drive time-to-value, enable customer advocacy, align cross-functional teams, and support upsell/expansion.

Lead and scale client success across multiple teams, translate strategy into execution, drive adoption/expansion, coach managers, align cross-functional partners, resolve high-impact customer and operating model issues, and measure success by time-to-value, product adoption, and net revenue retention.

Manage and grow relationships with assigned enterprise accounts, drive adoption and retention, monitor customer health, run business reviews, own renewals and upsells, coordinate cross-functionally, maintain CRM records, and execute account growth strategies to maximize customer lifetime value.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Serve as a strategic trusted advisor to enterprise customers, drive adoption and retention, deliver ROI-focused business reviews, build executive relationships, create and maintain success plans, mitigate risk, and coordinate cross-functional teams to resolve issues and secure renewals and expansion.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Manage enterprise customer relationships to drive adoption, value, and expansion of PointClickCare solutions. Act as trusted advisor to executive stakeholders, deliver joint success plans, anticipate and mitigate churn, provide strategic guidance, and collaborate cross-functionally to ensure customer outcomes and retention.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

Senior Customer Success Manager owns strategic merchant relationships for Paze, driving adoption, activation, transaction volume, and commercial growth. Builds executive partnerships, develops account growth plans, leads post-integration management, coordinates cross-functional teams, represents merchant voice, and ensures disciplined Salesforce tracking, risk management, and measurable business outcomes.

Lead and mentor a Customer Success team managing health system, health plan, and referral partner portfolios. Drive retention strategy, executive relationships, cross-functional advocacy, operational excellence, performance tracking, and large-scale engagement campaigns. Communicate clinical outcomes and support finalist/prospect presentations.