Top Senior Customer Success Jobs in Chicago, IL

The Senior Client Success Manager manages high-value enterprise clients, drives strategy, ensures client satisfaction, and leads a team, focusing on product adoption and growth.

The Client Success Manager acts as a trusted advisor for enterprise healthcare organizations, translating conversational data into business outcomes and enhancing client relationships through training and strategic consulting.

Lead and develop a team of Scale Customer Success Managers across AMER, build scalable 1:many CS programs and playbooks, drive product adoption, retention, and expansion through data-driven prioritization, and partner cross-functionally to improve the customer journey and global scaled CS playbook.

The VP of Client Success is responsible for leading the client success team, optimizing the client journey, ensuring operational excellence, and enhancing long-term client relationships to drive retention and growth.

Own revenue growth and retention across enterprise and agency portfolios by driving new business, upsell/cross-sell, and client success. Lead and develop a client-facing team, orchestrate cross-functional execution, influence product, manage forecasting/operations, and represent the company in industry thought leadership.

The Director, Customer Success Management leads a team to enhance customer experiences in Life Sciences through strategic partnerships, addressing issues, and ensuring team Excellence. They manage renewals, coordinate resources, and align customer allocations while monitoring performance metrics and fostering talent development.

Manage key client relationships within Pharmacy Benefit Management, ensuring high-quality service delivery, client satisfaction, and issue resolution. Lead client meetings and support implementation efforts.

This role involves leading customer success attrition programs by architecting strategies to identify at-risk customers, mitigating churn, and securing loyalty through data-driven interventions and cross-functional collaboration.

The Customer Success Manager will drive customer engagement and satisfaction, create strategic plans, and foster partnerships to maximize Guidewire's value for clients.

The Senior Manager of Customer Success leads operations, fosters team motivation, creates retention strategies, maintains client relationships, and analyzes performance data.

The Senior Technical Account Manager oversees customer relationships, driving engagement, onboarding, AI enablement, and business outcomes using ClickUp's platform.

Manage post-sales client relationships, focusing on adoption and satisfaction while leading a small team. Analyze data for strategic insights and foster cross-functional collaboration.

Lead and grow a portfolio of client accounts, ensuring successful onboarding, implementation, retention, and renewals. Manage and mentor client success managers, analyze performance data, identify risks and growth opportunities, coordinate cross‑functional teams, and deliver actionable reporting to improve client outcomes and program adoption.

Lead a team of CSMs for Vanta's largest customers, focusing on retention, strategic ownership, data-driven outcomes, and GRC expertise. Collaborate cross-functionally and model leadership in ambiguity.

The Customer Success Director leads post-sales customer lifecycle management, focuses on client retention and revenue maximization, and collaborates on strategic solutions to enhance client value.

The Customer Success Executive will manage relationships with health plan clients, ensuring successful implementation and user adoption of AI solutions while improving operational efficiency and client satisfaction.

The Senior Client Success Manager manages strategic accounts, driving onboarding, renewals, and identifying growth opportunities while ensuring client satisfaction and retention.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

The Vice President of Customer Success will lead global teams, manage customer relationships, drive adoption, retention, and oversee service delivery in a cloud services environment.

Lead a team of Customer Success Managers to optimize renewal performance and customer activation strategies while collaborating with cross-functional teams to exceed revenue goals.

Lead strategic customer relationships for enterprise healthcare accounts: onboard, drive adoption, ensure retention and expansion, manage renewals and negotiations, deliver technical guidance on integrations and reporting, and funnel customer feedback into product and cross-functional teams.

Manage a portfolio of strategic accounts, executing success plans to enhance customer outcomes and ensure alignment with solutions. Collaborate with cross-functional teams to support revenue growth and retention, while mentoring Customer Success Managers.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

The Customer Success Manager will manage relationships with high-volume members, ensuring client satisfaction and retention while driving product adoption and value.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.