Top Senior Operations Jobs in Chicago, IL

Lead and build Sparrows revenue operations function across the customer lifecycle. Own forecasting, reporting, analytics, pricing, quota setting, deal desk, commissions, and sales tech stack automation. Partner cross-functionally with Sales, Product, Account Management, Customer Experience, and Marketing to drive revenue growth, retention, and operational efficiencies tied to OKRs and KPIs.

Manage procurement and vendor relationships for VIP programs, oversee budgets and financial reconciliation, negotiate contracts, maintain purchase and invoice records, ensure compliance, and drive process improvements to enhance operational efficiency for VIP operations.

The VP of Operations will lead Business Operations, Data, and AI Transformation, driving operational excellence and scalable infrastructure to support hypergrowth at Torq, focusing on data-driven culture and AI integration.

Lead and build a team that drafts and submits state-specific rating rules, underwriting guidelines, and forms; manage filing execution via SERFF, handle objection responses, coordinate cross-functional stakeholders, establish operating rhythms, improve documentation and controls, and coach staff to scale filing expertise and regulatory execution.

The Coding Operations Manager oversees daily operations, focusing on client relations, performance reporting, employee management, and quality assurance. Responsibilities include maintaining customer satisfaction, managing team performance, conducting employee check-ins, and ensuring operational efficiency.

Support a large, distributed marketing organization by running the Rhythm of Business: coordinate leadership meetings, track action items and decisions, prepare executive-ready communications and presentations, support budget and quarterly business reviews, maintain dashboards and operational artifacts, and drive cross-functional alignment and transformation initiatives to ensure timely completion of priorities.

Own day-to-day fraud operations for internal and BPO teams: manage people and vendors, develop and get SOPs compliance-approved, maintain QA scorecards, drive process improvements using data, balance fraud prevention with user experience, and serve as escalation point.

Lead the Biz Ops / GTM Systems team for Revenue Operations, owning Salesforce strategy, integrations, data governance, automation, roadmap, vendor management, and cross-functional systems optimization to scale revenue workflows and AI-enabled automation.

Partner with regional Solutions Engineering leaders to run and improve operating rhythms, reporting, and CRM data quality. Provide actionable regional insights using BI tools, streamline workflows, drive regional initiatives from identification through implementation, and collaborate with GTM Analytics and Systems to scale processes and improve field productivity.

Lead and build the go-to-market operations engine: own GTM systems (HubSpot, Clay, Apollo, Gong), scoring and AI agents, ABM and demand-gen data, pipeline attribution, board-level reporting, and a small onshore/nearshore team. Be hands-on building workflows and models, partner with marketing, sales, finance, and executive leadership, and drive governance, forecasting, and operational rigor across three business units.

Lead and manage network and datacenter operations, architect and configure solutions, evaluate and deploy technologies, provide business process consulting, manage projects and talent, and travel regularly for consulting engagements.

The Director of Operations oversees 6 to 9 restaurant locations, focusing on operational excellence, team development, and financial performance.

Lead and optimize HubSpot-based CRM systems for outsourced sales operations. Audit, deploy, and integrate CRMs with dialers, schedulers, and reporting tools; enforce data integrity and governance; produce SOPs and documentation; support onboarding, reporting alignment, and ongoing CRM improvements to scale sales performance.

Owner of revenue reporting, forecasting, and process improvements across sales, customer success, renewals, and finance. Build and maintain dashboards, analyse cross-system data to surface trends and root causes, and deliver actionable recommendations. Support scaling of lead-to-opportunity, handoffs, renewals, forecasting workflows, and revenue technology implementations.

Lead regional operations for a multi-state personal injury region, owning regional P&L, coordinating intake through settlements, prioritizing high-ROI issues, routing escalations to platform teams, launching new states, building capacity models and KPIs, and coaching/managing an operations lead and state managing attorneys to drive performance and consistency.

Lead end-to-end business-process transformation: diagnose operational friction across functions, design future-state workflows and business rules, translate requirements for Product/Tech/Data, drive pilot-to-rollout adoption, and measure sustained business impact.

Design, build, and sustain the Managed Work Order Associates program and operating model. Own productivity, SLAs, quality, NTE compliance, PM programming, and continuous improvement to reduce cost-to-serve and increase gross margin. Lead performance management, governance, cross-functional standardization, audits, and team development to ensure consistent execution and audit readiness across ServiceChannel Managed accounts.

Lead and own global payments operations, metrics, fraud prevention, risk and compliance. Collaborate with product and engineering, recruit and manage distributed payments teams, investigate fraud, optimise acceptance and conversion, and act as primary partner with payment networks to resolve production issues.

Lead and scale Revenue Operations across Sales, Marketing, Customer Success, Finance, Product, and IT. Build processes, CRM governance, forecasting, KPIs, dashboards, automation and AI-enabled workflows. Drive pipeline governance, territory and capacity planning, system integrations, executive reporting, and cross-functional initiatives to improve revenue growth, forecasting accuracy, retention, and operational scalability.

Lead revenue operations to optimize revenue streams, build predictive dashboards, design quota and compensation, implement AI-driven workflows and automations, and align GTM teams through process, staffing, and enablement to hit topline targets.

Lead technology operations for the JLL Bank of America account including incident management, security scanning, disaster recovery testing, provisioning and access reporting, onboarding systems, hardware support, and vendor/technology support coordination. Drive process optimization, client relationship management, team building, and service-level reliability while supporting BI and IT operational needs.

Provide strategic oversight of daily operations for a growing research institute. Manage research operations and compliance, procurement, budgets, HR onboarding, academic affairs, vendor/contracts, and special projects. Serve as principal liaison for director, faculty, students, and external partners; supervise operations staff; manage complex calendars and events; develop policies and ensure facilities and program operational needs are met.

Lead administrative operations for undergraduate and graduate chemistry programs: oversee student progress reviews, recruitment, admissions, TA and payroll workflows, coordinate with faculty and university offices, manage budgets, improve processes, and run program events.

Provide operational guidance to retail insurance teams and vendors, manage projects to improve efficiency and client service, support agency operations, and drive process excellence across the McGriff Specialty team.

The Anaplan COE Functional Analyst manages enhancements for models, translates business processes, provides user support, and drives finance automation.