Top Senior Operations Manager Jobs in Chicago, IL

Lead end-to-end B2B client onboarding and partnerships for OG.com, coordinating legal, compliance, product, and tech to launch institutional clients. Design and automate onboarding workflows, maintain playbooks and SLAs, track pipeline and KPIs, manage client relationships and escalations, and lead cross-functional projects to improve operational scalability and client readiness.

Lead Support strategy and operations: provide data-driven insights, build 0-to-1 programs, own lifecycle intelligence, drive AI/automation adoption, plan capacity and budgets, create unified performance dashboards, and represent Support cross-functionally to execute OKRs and improve customer experience.

Lead and build a team that drafts and submits state-specific rating rules, underwriting guidelines, and forms; manage filing execution via SERFF, handle objection responses, coordinate cross-functional stakeholders, establish operating rhythms, improve documentation and controls, and coach staff to scale filing expertise and regulatory execution.

Support a large, distributed marketing organization by running the Rhythm of Business: coordinate leadership meetings, track action items and decisions, prepare executive-ready communications and presentations, support budget and quarterly business reviews, maintain dashboards and operational artifacts, and drive cross-functional alignment and transformation initiatives to ensure timely completion of priorities.

Design, build, and sustain the Managed Work Order Associates program and operating model. Own productivity, SLAs, quality, NTE compliance, PM programming, and continuous improvement to reduce cost-to-serve and increase gross margin. Lead performance management, governance, cross-functional standardization, audits, and team development to ensure consistent execution and audit readiness across ServiceChannel Managed accounts.

The Anaplan COE Functional Analyst manages enhancements for models, translates business processes, provides user support, and drives finance automation.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

Manage daily warehouse and operations activities including order fulfillment, inventory, shipping/receiving, P&L, staff supervision, safety/compliance, and process improvements. Partner with Sales, Project Management, and Implementation to deliver customer solutions, including datacenter equipment deployment, security camera programming, and assembly of datacom/server cabinets. Drive LEAN efficiencies, maintain audit and quality standards, and oversee preventative maintenance.

Lead and collaborate with animal shelter teams across the U.S. to implement strategies aimed at saving more animal lives. Manage change hands-on, foster stronger systems, and advocate for improved shelter programs while maintaining a significant travel schedule.

Lead U.S. index operations team to calculate, validate, and maintain CGI indices (options and iNAVs/IOPVs). Oversee TOPS support, QA/validation scripting (Python), incident reviews, index onboarding, committee participation, client interactions, post-launch support, and process improvements within the control framework.

Design, develop and maintain processes and tools to meet internal and external service levels and KPIs. Provide technical support for new customer and service implementations, manage escalations, document/report key metrics, lead project teams, and mentor junior staff while working independently to resolve complex problems.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

The Manager of Strategic Operations will support the COO in operational infrastructure, technology, financial operations, and strategic coordination, ensuring effective execution of initiatives.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.

Lead creation and lifecycle management of SOPs, change management, and operational readiness. Partner with IT, Compliance, and Training to support system rollouts, validate workflows, and enable adoption. Monitor standards adherence, drive continuous improvement, and maintain performance dashboards to inform leadership decisions.

The Senior Operations Manager leads strategy development, manages performance evaluation, and oversees operational excellence across multiple sites, ensuring compliance and driving continuous improvement.

As Manager of Channel Operations, you'll strategize and oversee processes to grow partner revenue, refining KPIs and insights while collaborating with leadership across teams.