Serve as strategic advisor and primary contact for enterprise customers, owning a portfolio to drive retention and growth. Lead executive reviews, de-escalate critical issues, collect product feedback, build account plans, document interactions in Gainsight/Salesforce, and help develop Customer Success processes and enablement.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

The Executive Partner Specialist will coordinate global partnerships and sales, drive market engagements, and achieve business objectives across regions through strategic workstreams.