The Senior Engagement Manager is responsible for overseeing project delivery within budget and scope, managing risks, and leading the ServiceNow project team to achieve customer goals utilizing the NowCreate methodology.

The Engagement Manager oversees the timely delivery of projects, collaborates with stakeholders, manages risks, and ensures alignment with business objectives while leading teams and coaching members.

The Senior Manager leads the Customer Engagement team, ensuring high-quality project delivery, managing revenue, and mentoring team members while collaborating with other departments for service excellence.