Own customer-facing communications and build a Voice of Customer program. Run the Customer Advisory Board, translate product updates into clear customer messaging, share customer insights internally, and support executive communications.

Provide high-touch administrative and operational support to North American executive leaders, managing complex calendars, travel, meetings, communications, stakeholder coordination, and special projects to ensure executive readiness and cross-functional alignment.

The Customer Success Manager will foster relationships with enterprise customers, ensuring satisfaction and retention by managing their journey, addressing needs, and presenting KPI results.