Top Tech Jobs & Startup Jobs in Chicago, IL

Provide first-line support and coaching to independent agents, troubleshoot and resolve agent issues, host training and engagement sessions, monitor performance trends, and collaborate with cross-functional teams to drive agent success and retention.

Lead strategic account management and cross-functional teams to optimize contact center performance, client satisfaction, and P&L outcomes. Drive KPI development, quality assurance, workforce planning, recruiting, coaching, training, and client escalation management while overseeing budgets, revenue growth, and employee development.

Lead cross-functional process optimization and automation initiatives: evaluate workflows, identify automation and AI opportunities, implement solutions end-to-end, drive adoption, measure impact, and scale continuous improvement across Liveops.

Lead data strategy, analytics, predictive modeling, and contact-center systems operations for Liveops' largest healthcare client. Manage analysts, data scientists, and systems engineers to optimize Five9 and Virtual Observer environments, drive predictive insights, improve patient journeys, and present findings to clients and senior leadership.

Provide high-level administrative and strategic support to the Chief of Staff and COO leadership team: manage complex calendars, prepare presentations and communications, coordinate cross-functional initiatives, track action items, plan events, handle confidential information, and support travel and logistics (approx. 10%).

Own and grow a portfolio of enterprise accounts post-sale, build C-level relationships, drive retention, upsell and expansion, lead strategic account planning and QBRs, collaborate cross-functionally to ensure delivery and product innovation.

Lead multi-horizon forecasting, capacity planning, scheduling, scenario modeling, and performance analysis for inbound/outbound calls and long-term case management. Build capacity and staffing models, provide intraday visibility, recommend workflow optimizations, partner with cross-functional teams and client stakeholders, and present forecasting insights to mitigate risks and improve patient outcomes.