Top Analysis Reporting Jobs in Chicago, IL

Partner with CX and cross-functional teams to build and maintain reporting infrastructure and dashboards, analyze support and operational metrics (CSAT, FCR, TTR, case trends), identify improvement opportunities, project-manage analytical initiatives, inform capacity and staffing planning, present actionable insights to leadership, and document reporting changes for smooth rollouts.

Serve as a strategic analytics advisor to clients, designing and auditing Adobe Analytics and Customer Journey Analytics implementations. Lead measurement workshops, requirements gathering, documentation, report suite and CJA configuration, identity resolution, dashboard development, and data storytelling. Translate ambiguous business needs into actionable analytics strategies, present findings to executives, deliver training, and guide technical and non-technical stakeholders. Promote information security and data privacy practices, including GDPR and CCPA compliance.

Own and optimize the enterprise workforce management platform, including forecasting, scheduling, staffing, intraday performance, shift and PTO bidding, and schedule adherence. Analyze workforce and operational data, identify root causes, create trend and productivity reports, model ROI, and recommend staffing improvements. Partner with analytics and operations leaders, mentor real-time analysts and schedulers, and drive efficiency across service and clinical operations.

The Senior Consumer Insights Analyst leads consumer insights within cross-functional teams by managing research processes, synthesizing data, and delivering actionable findings to influence product development and strategy.

Design and automate reporting and workflows for financial operations. Analyze and troubleshoot data pipelines, build reports, collaborate with SMEs to remove manual bottlenecks, and own small optimization projects to improve operational efficiency.

Partner with Sales, RevOps, Finance, and Data Engineering to convert CRM and pipeline data into actionable insights. Build and maintain pipeline and forecasting reports, dashboards, and metrics; identify risks and opportunities; improve data quality and reporting reliability; triage analytics requests; and embed AI tooling into analytics workflows to accelerate output and ensure analytical rigor.

Design and maintain people analytics reporting, dashboards, and data models; perform advanced statistical analyses and survey design; automate workflows and collaborate with stakeholders to translate insights into actionable recommendations.

Partner with Consumer Banking and Growth Studio leaders to translate client feedback, research, analytics, and market intelligence into actionable insights. Design and execute CX measurement strategies, monitor experience metrics, identify pain points and opportunities across journeys, and evaluate solution effectiveness. Communicate findings through data visualization and executive storytelling, influence cross-functional stakeholders, and drive continuous improvement to improve client experience and business outcomes.

Support data and reporting needs by gathering specifications, creating data sets, operational reports, and dashboards. Collaborate with teams to translate business needs into requirements, test deliverables, analyze data for issues and opportunities, manage defects, and ensure quality and compliance throughout the data delivery lifecycle.

Produces datasets and reports using SQL, Excel, and other reporting tools; verifies report accuracy, provides insights with guidance, assists with routine data analysis and problem-solving, and develops knowledge of business processes and customer needs.