Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.

Shape and evolve PlanetScale’s visual identity across digital, print, experiential, and merchandise touchpoints. Create technical diagrams, illustrations, web assets, campaign systems, event branding, data visualizations, social graphics, and design templates. Collaborate with marketing and events teams, maintain brand guidelines, explore visual directions, manage multiple deadlines, and translate complex database concepts into compelling experiences for developers and technical decision-makers.

Design and build the control plane for Postgres clusters, ensure data protection, automate database operations, and collaborate with customers to enhance the platform.