Lead L1 customer support: manage ticket queue, deflect tickets via self-service, advocate for customers, collaborate with product and engineering, create processes and knowledge base, and track support metrics to improve response and resolution.

Design and build product features for a SaaS platform, lead technical projects, mentor engineers, and ensure high-quality code and user experience.

Design and build product functionality across the stack; lead projects; mentor others; ensure high-quality code and align technical efforts with product goals.