The Enterprise Customer Success Manager will manage customer relationships, drive product utilization, advocate for product improvements, and demonstrate business impact during reviews for Fortune 500 clients.

The Escalation Manager leads complex customer escalations in SaaS, coordinating cross-functional teams to resolve issues and maintain customer trust. Responsibilities include managing high-severity incidents, improving processes, and enhancing customer relationships.

Responsible for acquiring new customers and expanding relationships within existing Fortune 1000 accounts, managing the full sales cycle from prospecting to closing.