Provides remote technical customer support for Xtime and Cox Automotive products through phone, email, and chat. Resolves routine product and application issues, documents cases in CRM systems, trains and coaches customers, coordinates with internal teams, and follows up through resolution while meeting quality standards.

Provides expert guidance on employee relations issues, conducts and documents workplace investigations, advises leaders and HR partners, interprets employment policies and laws, manages case workflows, analyzes employee relations trends, supports legal matters, and promotes consistent, equitable employee experiences. The role is fully remote for candidates in U.S. Eastern or Central time zones, with travel up to 25% for investigations.