Coordinates rush and expedited orders from request through fulfillment, determining appropriate logistics paths and communicating with clients and internal teams. Uses warehouse and transportation management systems, supports customer account management, resolves time-sensitive shipment issues, and serves as an internal logistics subject matter expert. The role requires strong communication, problem-solving, data interpretation, multitasking, and attention to detail in a hybrid office environment.

Coordinates internal resolution of complex customer and operational issues, maintains issue logs and KPI tracking, performs root cause analysis, troubleshoots workflow problems, researches issues across departments, improves SOPs, and supports account management with timely customer-focused resolutions.