Coordinate between customers and field agents to ensure timely, accurate order fulfillment; handle inquiries/escalations; meet productivity goals; track orders and generate reports; improve tracking systems.

Provide remote, Pacific Time client support for One Legal users: resolve inquiries via phone and written communication, maintain Salesforce records, guide clients through the platform, advocate for product improvements, meet KPIs, assist onboarding, and contribute to operational improvements and de-escalation.