Top Tech Jobs & Startup Jobs in Chicago, IL

Analyze IVR journeys and large-scale contact center call data to identify containment and routing issues, transform and model datasets, produce dashboards and concise data-backed insights, validate speech vs DTMF performance, track IVR KPIs, and collaborate with architects, engineers, and product teams to optimize IVR architecture and customer experience.

The VUI Designer creates user-centered voice experiences for IVR applications and designs call flows while collaborating with technical teams. Responsibilities include user requirement analysis, design specifications, usability testing, and tuning IVR systems for optimal performance.

Oversee delivery lifecycle of complex long-term projects, ensuring customer satisfaction, profitability, and team management. Requires strong leadership and communication skills.

The Senior Database Engineer designs, develops, and administers databases for IVR applications and analytics platforms ensuring data integrity, performance, and scalability while supporting analytics use cases and collaborating with various teams.

The Senior Data Analyst analyzes IVR performance data to identify trends, enhance caller experiences, and support data-driven decisions through reporting and insights.

Manage and maintain a multilingual library of IVR audio prompts, ensuring quality, coordinating localization efforts, and collaborating with multiple stakeholders.

The Senior DevOps Engineer ensures stability of global IVR systems, managing operations, deployments, and responding to incidents. Requires strong cloud and troubleshooting skills.

The Testing / QA Lead ensures quality of IVR and web applications through comprehensive testing, managing a QA team and executing end-to-end test strategies.