Build customer-facing AI products for fitness and wellness businesses, develop agentic workflows, modernize architecture, and improve infrastructure, CI, observability, and production reliability. Own features end to end, work across the TypeScript and JavaScript stack, ship iterative product improvements, and mentor teammates through code review and pairing. The role requires strong product judgment, autonomy, full-stack capability, and hands-on experience with AI tooling and production systems.

Provides high-volume customer support to wellness businesses through chat, email, and Zoom. Owns partner interactions from inquiry through resolution, troubleshoots scheduling, payment, migration, and integration issues, and collaborates with Product, Engineering, Onboarding, and Migrations. Maintains product expertise, uses AI-assisted tools, identifies process improvements, and advocates for customer feedback. Requires weekend and/or overnight availability.

Own Arketa’s accounting function, including bookkeeping, month-end close, financial reporting, audits, tax coordination, internal controls, AP, and AR. This hands-on role will build accounting processes from the ground up, manage external auditors and tax partners, improve GL accuracy, and support leadership decision-making. The position begins as an individual contributor with a path to leading a small accounting team.