Oversee mortgage compliance program: manage licensing and exam readiness, handle complaints and SAR reviews, support audits, track corrective actions, and advise staff on regulatory matters while partnering with operations and QC/QA.

Track, monitor, and clear investor suspense conditions; update Encompass for document tracking; gather and upload documents; refute invalid suspenses; communicate with internal/external parties; respond to audits and investor requests; identify post-closing process improvements.