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Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.

Own and scale product marketing, content, and sales enablement end-to-end: GTM messaging, launches, sales materials, competitive differentiation, and measurement to drive pipeline, deal acceleration, and win rates. Manage multiple senior initiatives, align cross-functional stakeholders, and use AI to scale output and optimize results.

Manage high-priority sales and client escalations involving prescription access and pharmacy processing. Coordinate resolutions across Client Success, Operations, Pharmacy Support, prescribers, payers, and pharmacies while meeting SLAs. Diagnose claim rejections, identify root causes, improve escalation workflows and documentation, communicate proactively with stakeholders, and analyze escalation trends to support staffing, operational planning, and scalable growth.

Leads the operational excellence function by building scalable processes, infrastructure, workflows, quality systems, and reporting for patient support, pharmacists, and pharmacy technicians. Partners with Product and Engineering to embed AI-enabled automation, monitoring, and controls. Drives cross-functional accountability, continuous improvement, and issue resolution while developing the team and communicating performance insights to executive leadership.

The Director of Business Operations will lead data analysis to support strategy, develop dashboards, improve operations, and ensure data quality, collaborating across teams.

Own end-to-end client launches onto PHIL’s platform, including discovery, configuration, technical scoping, stakeholder communication, and go-live execution. Balance implementation work with product roadmap ownership, using data to improve adoption, engagement, retention, and client value. Translate manufacturer, provider, patient, and business needs into product requirements, collaborate with engineering and design, and drive program optimizations across B2B and B2C experiences.

Lead PHIL's partnerships and integrations strategy as a Principal Product Manager acting like a GM. Define business and technical requirements, evaluate third-party systems, set roadmaps, KPIs, and SLAs, drive cross-functional work with Engineering, Ops, Design, and Commercial, lead discovery and user research, mentor product team members, and deliver scalable platform capabilities for pharmacy, EHR, payer, and provider integrations.

The Senior Implementation Manager will lead enterprise client implementations, focusing on solution design, cross-functional execution, and ensuring operational readiness across various departments.

Support partner pharmacy network by handling escalations, data entry, order triage, performance reviews, reconciliation tasks, and cross-functional collaboration to unblock prescriptions and improve operations.