Manage litigated auto insurance claims from investigation through settlement or closure. Evaluate liability, damages, coverage, legal expenses, and policy language; negotiate with opposing counsel; oversee defense counsel, experts, adjusters, and other vendors; attend mediations, arbitrations, hearings, depositions, and trials; maintain claim files and provide reporting. The role also supports litigation strategy, compliance, coverage correspondence, and process improvements with product and engineering teams.

Coordinate meetings, track and complete action items, support strategic projects and business planning, improve operational processes, document procedures, monitor internal and external SLAs, and collaborate cross-functionally in a fast-paced technology company.

Lead a team handling complex US and UK insurance complaints, personally investigate escalated motor and property disputes, manage regulatory referrals, conduct root-cause analysis, maintain audit-ready complaint processes, and partner with Claims, Product, Engineering, QA, and Compliance to improve systems and outcomes.