Provides first-line deskside and remote IT support to end users, resolving incidents and service requests involving hardware, software, peripherals, AV equipment, network connectivity, and enterprise applications. Documents resolutions, delivers technical guidance, collaborates on escalations, supports technology rollouts, and helps maintain strong service delivery. Requires expertise across Windows and macOS environments, Microsoft tools, ServiceNow, Active Directory, Intune, Azure AD, VPN, networking, and mobile devices.