Top Tech Jobs & Startup Jobs in Chicago, IL

Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.

Own detection quality, roadmap, and customer experience for Chainguard's shared scanner platform. Improve malware and greyware detection, scale scanning across artifact types, define policy and investigation workflows, and partner with engineering, product security, and GTM to deliver enterprise-ready scanning capabilities.

Work with sales to design technical solutions for startup and midmarket customers. Use MEDDPICC and sales frameworks, advise on Kubernetes, Docker, serverless and cloud platforms (AWS, Azure, GCP), advocate cloud/container security, maintain competitive knowledge, and build long-term customer relationships.

Serve as the primary post-sales contact for enterprise customers, driving onboarding, implementation, adoption, and value realization. Build relationships across stakeholder levels, advocate customer needs internally, coordinate issue resolution with technical teams, deliver training, and work with sales to renew and expand accounts while minimizing churn.

Lead full-cycle recruitment for Product and Engineering roles across the U.S. and internationally. Partner with senior leaders to define roles and hiring priorities, build and manage proactive talent pipelines, deliver a candidate-first experience across time zones, advise on compensation and recruiting strategy, and design scalable recruiting processes that support global growth and diversity goals.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

Serve as strategic post-sales partner for a portfolio of major financial services customers. Drive outcomes through executive engagement, onboarding, success planning, renewals/expansion, cross-functional advocacy, and escalation management while coordinating technical workstreams with Solutions Architects.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.

Build and operate Elastic Build and Melange to produce, validate, and deliver Chainguard OS packages. Improve reliability, scalability, automation, observability, and multi-architecture support; implement rebuild/review automation; run on-call, incident response, and document systems and roadmap.

Lead and manage Chainguard's US commercial legal team while remaining a hands-on negotiator. Own commercial contracting, enterprise deal negotiation, playbooks, and cross-functional alignment. Ensure compliance with open source licensing and US privacy/data security frameworks, support sales velocity, and lead quarter-end closing cycles.