Top Tech Jobs & Startup Jobs in Chicago, IL

Manage critical technology incidents in a 24/7/365 environment, leading triage, troubleshooting, stakeholder communications, escalation, recovery, and resolution. Analyze monitoring and operational data across applications, databases, infrastructure, and cloud technologies. Coordinate root-cause analysis, postmortems, correction-of-error documentation, incident metrics, and continuous improvement initiatives while supporting production operations and on-call rotations.

Provide Tier III support for enterprise applications by troubleshooting complex issues, developing fixes, managing user access, monitoring system performance, and coordinating escalations. The role includes ticket management, documentation, user training, emergency system setup, stakeholder communication, and collaboration with development and infrastructure teams to improve application reliability and support processes.

Lead enterprise security architecture across AWS cloud, applications, infrastructure, and CI/CD pipelines. Responsibilities include threat modeling, DevSecOps integration, policy-as-code guardrails, IAM, encryption, data protection, container security, compliance, risk assessments, and evaluation of AI security solutions. The role partners with engineering and cloud teams to implement secure architectures and controls aligned with NIST, OWASP, CIS, ISO 27001, FedRAMP, and SOX.

Performs application security assessments, penetration testing, secure code reviews, vulnerability analysis, and remediation validation across web applications, APIs, microservices, and backend systems. Produces detailed security reports, prioritizes risks, recommends mitigations, and communicates findings to technical and executive stakeholders. The role supports secure-by-design practices throughout the SDLC and evaluates modern cloud-native, containerized, and DevSecOps environments.

Develop and maintain ServiceNow reports, dashboards, performance analytics, data extracts, and Power BI executive reporting. Build data models, KPIs, measures, and visualizations for operational performance, compliance, service health, and engineering effectiveness. Automate reporting, data collection, validation, distribution, and notifications using Power Automate, PowerShell, Python, or similar tools. Support Workspace ONE, Intune, macOS troubleshooting, monitoring, endpoint compliance, incident resolution, documentation, and change management.

Designs and implements secure architecture across cloud, on-premises, hybrid, application, infrastructure, and AI-enabled environments. Defines security controls, governance requirements, and enterprise guardrails; supports cloud transformation and emerging AI adoption. Leads architecture reviews, ensures regulatory and policy compliance, and collaborates with architecture, engineering, development, cybersecurity, compliance, risk, and operations teams to identify and mitigate security risks.

Owns end-to-end delivery of a digital Salesforce-related project from discovery through deployment and transition to support. Responsibilities include establishing plans, scope, governance, milestones, dependencies, and success measures; coordinating product, architecture, engineering, testing, data migration, integration, release, training, and support activities; managing risks, issues, changes, reporting, stakeholder communication, and delivery readiness.

Administer and support CyberArk infrastructure hosted in AWS across Windows, Unix, and Linux environments. Manage Vaulting, CPM, PSM, PSMP, providers, and plugins, including packaging and deployment. Perform L2/L3 operational support, incident response, server upgrades, and automation using Terraform, CI/CD, scripting, APIs, and Python. Participate in on-call and weekend coverage rotations.

Develop, implement, and maintain scalable scoped and custom applications on the ServiceNow platform. Responsibilities include scripting, integrations, platform customization, troubleshooting complex issues, code reviews, security and performance improvements, and adherence to development standards. The role requires collaboration with technical and business teams, knowledge of core ServiceNow modules, AI-assisted development tools, and working experience with Python and AWS.

Provides L2/L3 support for enterprise AWS and hybrid infrastructure environments. Leads incident response, troubleshooting, root cause analysis, releases, production changes, monitoring, automation, and observability improvements. Collaborates with technical teams, business stakeholders, vendors, and management while serving as a subject matter expert and driving operational excellence, reliability, and continuous improvement.