Top Tech Jobs & Startup Jobs in Chicago, IL

The Senior Manager of Enterprise Client Success will lead a team, shape the client success strategy, and foster partnerships, ensuring maximum value for enterprise clients.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Manage a portfolio of clients post-implementation to drive adoption, retention, and growth. Use Gainsight and customer metrics to monitor health, deliver training and success programs, support renewals and upsells, advocate for customers internally, and collaborate cross-functionally to optimize client outcomes.

The Business Development Representative drives pipeline growth by engaging with prospects, presenting solutions, managing leads, and collaborating with sales and marketing teams to maximize opportunities.

Handle client software inquiries via phone, chat, and email. Develop product knowledge, ensure smooth client interactions, and support team communication and processes.

The Project Manager leads customer onboarding and implementation projects for mission-driven organizations, ensuring effective use of a SaaS platform to enhance grant processes and stakeholder engagement.

The Director of Solution Consulting leads the transition to a consultative sales model in SaaS, recruiting and mentoring a team while collaborating across functions and defining KPIs.

Lead product development teams and Cloud Operations, manage engineering functions, coach teams, establish standards, and communicate effectively with stakeholders.

The Staff Accountant will manage global accounting operations, ensure financial statement integrity, assist in annual audits, and perform analyses as directed by senior accountants.

The Product Manager will define the strategic direction and roadmap for CommunitySuite, conduct market analysis, prioritize features, and lead go-to-market initiatives, with an emphasis on customer engagement and cross-functional collaboration.