Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.

The Senior MEAN Stack Developer will design, develop, and deploy scalable web applications, focusing on building robust REST APIs and microservices, while ensuring code quality and continuous improvement.