Top Tech Jobs & Startup Jobs in Chicago, IL

Own strategic post-implementation customer relationships for SoundStack Marketplace. Manage account health, retention, renewals, expansion, and recurring revenue while coordinating with technical, sales, product, support, engineering, and marketplace teams. Lead quarterly business reviews using revenue, audience, targeting, and market-trend insights. Develop client-specific marketing collateral, maintain publisher directories, and update AI knowledge-base and sales-enablement materials.

The Marketplace Analyst manages programmatic audio media planning, campaign execution, optimization, and ensures strategic alignment with client goals, collaborating with various teams for optimal performance.

The Enterprise Support Specialist provides technical support, customer onboarding, and manages escalations for VIP partners, ensuring high customer satisfaction and adherence to SLAs.

Lead SoundStack's Business Account Management for strategic customers: own business outcomes, retention, renewals, and expansion. Build the function, define processes and KPIs, run executive reviews, manage cross-functional escalations, drive NRR, and recruit and mentor future Business Account Managers.