Own the self-serve customer growth strategy from signup through paid conversion. Analyze funnels, cohorts, retention, segmentation, and user paths to identify activation opportunities and recommend measurable product and go-to-market improvements. Assess competitors, model market opportunities, advise on pricing and packaging, and communicate product insights to senior leaders and cross-functional teams across global time zones.

Senior Commercial Counsel will lead drafting, review, and negotiation of complex customer-facing SaaS, software, vendor, procurement, and partner agreements. The role advises Sales, Procurement, Finance, Security, Privacy, Product, and other teams on commercial, privacy, intellectual property, security, liability, indemnification, and regulatory risks. Responsibilities include managing matters through execution, improving contract templates and playbooks, documenting risk decisions, and streamlining legal processes. This senior individual contributor works independently within a lean legal team and reports to the Chief Legal Officer.

Support new users with Campaign Monitor onboarding, help them launch initial campaigns, and conduct outbound outreach to marketing agencies. Follow up with inbound leads, identify expansion opportunities, maintain accurate CRM records, and route qualified prospects to sales representatives or account executives. Participate in training, role plays, coaching, and cross-functional collaboration with Marketing, Customer Success, and Sales.