Top Tech Jobs & Startup Jobs in Chicago, IL

Assesses and improves IT systems and applications, supports users through technical tickets, develops solutions, maintains documentation, integrates data from diverse sources, and promotes end-user self-sufficiency. The role also partners with internal and external service providers to meet agreed IT service requirements and develops technical knowledge through a learning plan.

Provides first-level technical support to employees and clients through phone, chat, email, and ServiceNow. Troubleshoots hardware, software, operating system, network connectivity, and account issues; performs password resets, documents incidents, follows up with customers, escalates unresolved problems, and suggests process improvements. The role also supports data recovery operations and uses remote access and administrative tools.

Designs scalable, secure, and cost-effective enterprise solutions spanning software, hardware, infrastructure, data, security, integrations, and cloud platforms. The role defines architectural standards, evaluates technologies and vendors, guides Agile teams, optimizes performance and cloud costs, ensures compliance, and collaborates with product stakeholders. It also uses data queries, visualizations, and reporting to inform product functionality.

Leads fraud and risk management relationships with assigned financial institutions. Provides consulting on fraud mitigation, operational gaps, process improvements, investigations, compliance, and risk remediation. Coordinates service tickets, projects, escalations, reporting, training, and executive presentations while partnering with internal teams and clients. Requires financial services and fraud or risk expertise, analytical skills, payments-system knowledge, project coordination, and occasional travel. The role is remote and includes periodic 24/7 on-call coverage.

Develop and maintain reports, dashboards, KPIs, and executive insights using SQL, Power BI, and other BI tools. Reconcile operational and financial data, investigate anomalies, ensure reporting quality, and document data models, metadata, governance, and reporting inventories. The role also performs advanced data manipulation, visualization, data storytelling, and analytical recommendations. Fraud and disputes domain knowledge is preferred.

Manages enterprise relationships with assigned credit unions, serving as the primary relationship manager and strategic advisor. Develops account plans, identifies growth opportunities, promotes payment and ecommerce solutions, negotiates contracts, manages renewals and revenue, and delivers strategic business reviews. Collaborates with internal product and service teams on implementations and initiatives, maintains Salesforce records, monitors industry trends, and works to expand client portfolios and strengthen satisfaction.

A 10-week summer internship providing hands-on experience through meaningful business projects in the financial services and credit union industry. Interns collaborate with professionals and leaders, participate in development and networking sessions, and present their work at the program’s conclusion. The role seeks students with strong communication, organizational, problem-solving, adaptability, learning, and collaboration skills, plus an interest in financial services, technology, and credit unions.

Manages strategic relationships with major credit union clients, serving as a trusted advisor and enterprise relationship manager. Develops account strategies, identifies revenue growth and cross-selling opportunities, negotiates contracts, delivers business reviews, and oversees escalated issues. Partners with internal teams on implementations, product development, and client initiatives while maintaining accurate Salesforce account plans. Requires deep knowledge of payments, ecommerce, card processing, financial services, and executive-level consultative selling.

Manage the AI opportunity roadmap for Risk Services, prioritizing use cases, coordinating internal data science teams and external vendors, translating business needs into requirements, and supporting AI governance, compliance, explainability, auditability, implementation, adoption, and benefits realization. The role focuses on business outcomes and solution delivery rather than hands-on model development.

Leads the organization’s cloud financial management strategy, including establishing a FinOps Center of Excellence, improving cost transparency, and optimizing multi-cloud spending. Administers Flexera One and native AWS and Azure cost-management tools, develops allocation dashboards and unit economics reporting, and implements tagging, governance, chargeback, and showback practices. Partners with engineering, infrastructure, finance, and leadership teams on cost-effective architecture, billing anomaly resolution, savings initiatives, and cloud usage policies.