Top Tech Jobs & Startup Jobs in Chicago, IL

Leads Zoom’s global People Experience Operations infrastructure, including a ServiceNow HRSD rebuild, Workday integrations, tiered service architecture, AI automation, process harmonization, governance, reporting, and executive dashboards. Owns metrics such as SLA attainment, deflection, first-contact resolution, CSAT, and ROI. Partners with Payroll, Legal, IT, Engineering, and People CoEs while coaching global operations teams and serving as deputy to the Global Head of PX Operations.

Develops software solutions at Zoom, collaborating in a fast-paced, customer-focused environment to support communication and collaboration products. The provided description does not include specific responsibilities, qualifications, technologies, salary figures, or travel requirements.

Drives new business, upsell, and expansion revenue for Zoom Workplace across an East or Central U.S. territory. Manages complex sales cycles, executive relationships, demonstrations, proposals, QBRs, forecasting, and channel-partner collaboration. The role requires consultative SaaS selling to organizations with 1,000 or more employees and the ability to align communication solutions with senior business priorities.

Lead technical sales engagements for enterprise customers across Zoom’s UCaaS platform. Responsibilities include technical discovery, solution design, custom demonstrations, proofs of concept, executive presentations, RFP/RFQ support, competitive analysis, and translating customer needs into product recommendations. The role partners with enterprise account executives, product managers, and engineering teams while advocating for customers and showcasing cloud, collaboration, communications, and AI solutions.