Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

The Talent Acquisition Director will design and execute recruitment strategies, manage teams, improve processes, and collaborate with stakeholders to attract top talent.

The Director Legal provides legal support on employment matters, litigation, and commercial contracts, ensuring compliance and advising HR and management.