Top Tech Jobs & Startup Jobs in Chicago, IL

The Head of HR will lead all human resources functions, aligning strategies with business objectives, managing talent acquisition, and promoting diversity while overseeing operational compliance.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

Lead strategic account management to drive client satisfaction, retention, and growth. Ensure operational execution, financial oversight, compliance in regulated industries, and identify expansion opportunities. Partner cross-functionally on RFPs and renegotiations, manage and develop high-performing teams, optimize resource utilization, and drive continuous improvement to meet client objectives.

Lead and manage one or more client programs as primary client contact, ensuring timely delivery, resource management, forecasting, profitability, SLA adherence, and client satisfaction. Coordinate internal teams, identify upsell opportunities, support technology integrations, and oversee financial and operational processes.

Lead enterprise BPO new-logo sales across verticals: source and close deals, run full sales cycle, lead cross-functional pursuit teams, translate AI value to C-suite, build business cases and forecasts, represent the company externally, and feed market intelligence back into the business.

The Head of Marketing will oversee the Marketing department, design strategies, analyze performance, and collaborate with teams to ensure effective marketing initiatives align with business goals.