Top Tech Jobs & Startup Jobs in Chicago, IL

Provides first-line support for law firm clients using records retrieval services. Responds to calls, emails, and tickets; reviews orders and authorizations; tracks request status; resolves blockers; escalates urgent issues; handles PHI in compliance with HIPAA and cybersecurity procedures; routes inquiries to internal teams; and develops playbooks, macros, and knowledge-base content.

Book court reporters for depositions, track assignment deadlines, follow up to ensure timely transcript delivery, educate reporters on processes and tools, manage regional scheduling workflows, maintain professional relationships, and recommend process improvements. The role requires strong organization, clear communication, discretion with sensitive information, and the ability to manage competing priorities in a fast-paced remote environment.

Provides phone and ticket-based customer support, resolves client issues, follows escalation workflows, manages competing priorities, and collaborates with Account Management, Scheduling, Billing, and Production teams. The role requires clear communication, composure under pressure, remote-work readiness, and accurate use of Zendesk, Slack, and Guru. Schedule is Monday through Friday, 10:30 a.m. to 7 p.m. Pacific Time.

Manage relationships with assigned law firms as their primary contact, providing personalized customer service and coordinating deposition orders, scheduling, issue resolution, and urgent requests. Partner with Account Executives and internal teams, monitor client trends, educate customers on products, and identify improvement opportunities. The role requires careful prioritization, proactive communication, after-hours coverage, and availability during Pacific Time business hours.

Build and manage a book of business by selling Steno’s litigation technology and court reporting services to law firms. Develop long-term client relationships, acquire and expand accounts, attend networking and industry events, and drive recurring revenue through face-to-face field sales. The role requires working in the field at least three days per week, using CRM tools, and translating industry insights for legal subject-matter experts.

Build and manage a book of business by selling Steno’s litigation technology and court reporting solutions to law firms. Develop long-term client relationships, acquire and expand accounts, attend networking and industry events, and drive recurring revenue through face-to-face field sales. The role requires at least three days in the field each week, strong market presence, CRM proficiency, and the ability to learn and explain new industry concepts.

Leads strategic operational projects by analyzing data, building dashboards, identifying trends, and converting insights into process improvements. Coordinates cross-functional initiatives, manages timelines and stakeholders, facilitates workshops, presents findings, and supports strategic planning. The role requires strong analytics, project management, communication, prioritization, and comfort working independently in a fast-paced environment.

Manage complex deposition scheduling and rescheduling for law firm clients, coordinate logistical details, communicate preferences, triage Zendesk requests, resolve client issues, and collaborate with internal teams. The role requires excellent communication, organization, confidentiality, prioritization, and adaptability while providing a high-touch client experience in a fast-paced remote environment.

Own day-to-day relationships with assigned law firms, providing high-touch customer service and coordinating deposition orders, scheduling, issue resolution, and urgent requests. Partner with Account Executives and internal teams, identify trends and root causes, educate clients on products, and ensure issues are resolved. Participate in after-hours coverage and support clients during high-volume periods.

Manage complex deposition scheduling and rescheduling for law firm clients, coordinating logistical details and communicating client preferences. Triage Zendesk requests, route issues to appropriate teams, de-escalate difficult interactions, and collaborate cross-functionally to deliver reliable client service. The role requires strong organization, communication, confidentiality, prioritization, and adaptability in a fast-paced remote environment.