Top Tech Jobs & Startup Jobs in Chicago, IL

Handle inbound customer calls, provide technical support and troubleshoot products while identifying consultative sales opportunities. Resolve issues within scope, refer customers to paid solutions when appropriate, and meet targets for first-call resolution, conversion, customer satisfaction, and new sales. The role requires strong communication in English and Tagalog, customer rapport, multitasking, computer literacy, and the ability to work in a high-volume environment.

Provide employee support through phone, email, and chat, resolving moderately complex inquiries about payroll, time away, leave, benefits, HR policies, and HR systems. Use Workday HCM and ServiceNow to manage cases accurately and confidentially while ensuring compliance with company policies. The role requires strong English and Mandarin communication skills and careful handling of sensitive employee issues.

Supports the design and development of scalable end-to-end data pipelines and cloud data platforms. Responsibilities include improving data reliability and quality, implementing data management practices, supporting automation and process improvements, ensuring secure and cost-effective solutions, and recommending system enhancements. The intern collaborates with global teams and gains hands-on experience in data engineering, project coordination, and innovation management.

Manages the full sales cycle for merchant acquisition, including identifying and engaging sellers, pitching the platform, closing deals, onboarding merchants, and driving platform adoption through in-person interactions. The role requires strong communication, negotiation, persuasion, and relationship-building skills in a target-driven environment, with experience in field sales, business development, or merchant acquisition.

Reviews fraud appeals, high-risk transactions, pending payments, and chargebacks. Verifies customer and payment documentation, analyzes user behavior and fraud trends, handles escalations, prepares representment cases, follows evolving SOPs, and completes reviews within SLA and accuracy targets while enforcing policies and protecting the platform.

Respond to customer enquiries through inbound phone and email, assist with online orders and payments, protect confidential information, resolve concerns, escalate priority issues, and maintain a professional brand experience. The role requires meeting performance standards, following company policies, collaborating with team members, sharing service improvements, attending training, and continuously developing customer support skills.

Analyzes potentially fraudulent transactions and monitors assigned customer profiles for suspicious activity. Reviews transaction data and red flags, conducts AML case investigations, performs KYC checks, gathers supporting information, and recommends alerts for escalation or closure according to internal policies and procedures. Requires Mandarin and English proficiency, a diploma or higher, and at least one year of experience in financial services, banking, AML, KYC, or due diligence.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects confidential customer data, resolves and escalates issues, meets performance targets, maintains service quality, and represents the client professionally. The role requires Arabic language support, B2-level English, strong communication and problem-solving skills, customer service experience or relevant education, accurate typing, and Microsoft Office proficiency.

Handles inbound customer calls, email, and chat while delivering customer support and consultative sales. Identifies customer needs, recommends products and paid solutions, troubleshoots issues, and aims for first-contact resolution. The role meets sales and service metrics including conversion rates, Net Promoter Score, new sales, and first-call resolution. Candidates need strong communication, multitasking, computer navigation, customer rapport, and the ability to support customers in Korean and English.

Analyzes potentially fraudulent transactions and monitors assigned customer profiles for suspicious activity. Reviews transaction data and red flags, investigates alerts, performs KYC checks, gathers supporting information, and recommends escalation or closure according to AML policies and procedures. The role supports AML service delivery and requires Spanish and English proficiency, financial or banking experience, and knowledge of AML, KYC, or due diligence.