Provide first-line customer and vendor support for FlightBridge, resolving booking, ticketing, billing, technical, and non-technical issues. Manage airline reservations, changes, refunds, credit card exceptions, and ticketing problems in Sabre GDS. Support customer onboarding, system integrations, user setup, data imports, and account configuration. Escalate complex issues, coordinate with software partners and vendors, test fixes, create support resources, and document activity in the CRM while meeting service-level commitments.

Analyze gas-path performance data to identify premature engine deterioration, recommend OEM-compliant maintenance, provide technical customer support, validate system features, support product development, and maintain records and OEM knowledge.

Manage and grow a portfolio of aviation-industry customers through retention, renewals, expansion, cross-selling, and upselling. Build executive relationships, conduct business reviews, drive product adoption, identify risks, and develop customer success and account growth plans. Maintain CRM records, forecasts, and pipelines while collaborating with Product, Support, Marketing, Revenue Operations, and leadership. Provide aviation market intelligence and customer feedback, with travel of up to 25%.