Support B2B SaaS customers by resolving issues, answering support tickets, creating documentation and playbooks, reporting product bugs, and driving adoption and satisfaction. Partner with Product, Engineering, and executives to improve customer processes, systems, and experiences while monitoring user friction and customer health.

Support pre-sales, customer onboarding, and implementation for an AI procurement platform. Build customer relationships, develop documentation and best practices, optimize Salesforce and Zendesk processes, support adoption and customer health, identify new solution opportunities, and relay customer feedback to product and engineering teams. The role requires enterprise B2B SaaS experience, strong communication, process improvement, stakeholder management, and occasional customer travel.

Drive enterprise revenue by managing the full sales lifecycle, including prospecting, discovery, product demonstrations, proposals, negotiations, closing, forecasting, and customer relationship development. Build trusted relationships with stakeholders and executive decision-makers, consistently achieve quota, represent customer needs in product development, and collaborate with solution consultants, product, engineering, and support teams. The role requires enterprise B2B SaaS closing experience and travel availability.