Serve as the unit's primary representative in the airport tower, monitor flight and catering operations, communicate changes to dispatch and field teams, make operational decisions, track flight/gate/meal updates, handle customer calls/complaints, and provide backup supervision on the ramp to ensure on-time service and compliance with customer specifications.

Provide administrative support for multi-airline meal ordering: answer and dispatch calls, generate billing and check sheets, receive flight loads/meal counts, and perform other duties as assigned.